Patient Revenue Cycle Coordinator

The Ohio State University, Main Campus

. Process patient demographic and insurance information efficiently and accurately .

Posted 10/28/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient billing, collections, and customer service within a healthcare environment, ensuring compliance with departmental policies while effectively resolving conflicts and managing customer interactions.

Highest-signal resume keywords

Patient BillingRevenue Cycle SupportCustomer ServiceConflict ResolutionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographic ProcessingInsurance Information ProcessingPayment PostingCash ReconciliationRefund ProcessingClaim SubmissionSelf-Pay CollectionsInsurance Follow-UpPC KnowledgeDetail Orientation

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationSelf-MotivationDependability

Tools & Technologies

Microsoft WordMicrosoft ExcelWebsites

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare EnvironmentCustomer Conflict ManagementRevenue CollectionDepartmental PoliciesBackground Check

About the role

Key responsibilities & impact

Process patient demographic and insurance information efficiently and accurately
Provide customer service while supporting the Revenue Cycle
Perform patient billing and collection processing in compliance with departmental policies and procedures
Handle payment posting, cash reconciliation, refund/credit processing, insurance follow-up, call-center customer service, self-pay collections, or claim submission
Ensure collection of net revenue for services rendered
Resolve customer conflicts and escalate issues when appropriate
Identify opportunities for new work

Requirements

What you’ll need

High School Diploma or GED
1 year of relevant experience required
Minimum 6 months experience in customer service or a healthcare environment
PC knowledge
Preferred: 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel
Demonstrated interpersonal, verbal and written communication skills
Ability to handle difficult customers in stressful situations
Ability to resolve conflicts independently and within a team
Ability to escalate issues to upper management when appropriate
Ability to work independently and collaboratively
Self-motivated, dependable, detail oriented, and highly organized
Final candidates must successfully complete a background check; a drug screen or physical may be required during the post-offer process

Benefits

Comp & perks

Regular position
40 scheduled hours
First shift
Equal opportunity employer, including veterans and disability