Customer Service Representative

The Phia Group, LLC

. Answer calls and written inquiries from clients, insureds, attorneys, and adjusters .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing high-volume inquiries in a call center environment. Proficient in data collection, client satisfaction, and compliance with information security policies.

Highest-signal resume keywords

Call Center ExperienceData ManagementClient SatisfactionVerbal And Written Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase ActivationsDocumentationResearchReport Generation

Soft Skills

Effective Listening SkillsTime ManagementEmotional IntelligenceInterpersonal SkillsSelf-Motivated

Tools & Technologies

Internal SystemsOnline Questionnaire PortalNational Database

Industry Keywords

Law FirmInsurance CompanyThird Party AdministratorMedical FieldBilingual

About the role

Key responsibilities & impact

Answer calls and written inquiries from clients, insureds, attorneys, and adjusters
Collect accident details to determine potential sources of recovery and promote or demote cases accordingly
Support a positive caller experience by participating in call queues, engaging with customers, and educating callers
Manage high-volume inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage and minimize missed and abandoned calls
Review, promote, and activate client and Phia-generated referrals
Collect and document attorney and adjuster information in the appropriate system tabs
Handle calls, case activations, data entry, and data management within company guidelines
Respond to department requests through the online questionnaire portal
Research automatic updates from a national database used to identify third-party claims
Review scanned documentation for systematic updates, including Phia Accident Questionnaires
Generate client-specific reports weekly as needed
Protect company assets from unauthorized access, disclosure, or modification
Comply with information security policies

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, Third Party Administrator (TPA), or medical field
Call center experience
Located in MST or PST preferred
High School diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with closed off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in home that would require assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure

Benefits

Comp & perks

Exceptional benefits for employees
Fully remote role
Remote work or education experience
Equal opportunity employment