Customer Service Representative

The Phia Group, LLC

. Answer calls and written inquiries from clients, insureds, attorneys, and adjusters .

Posted 9/16/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, effective listening, and excellent attention to detail while managing high-volume inquiries in a call center environment. Proficient in data management and client engagement, with the ability to work independently and as part of a team.

Highest-signal resume keywords

Call Center Experience2+ Years In Law Firm Or InsuranceBilingual PreferredStrong Verbal And Written Communication SkillsTime Management And Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData ManagementDocumentationClient EngagementAccident Detail CollectionCase ActivationResearch SkillsReport GenerationInformation Security ComplianceTelephone Etiquette

Soft Skills

Effective ListeningEmotional IntelligenceInterpersonal SkillsSelf-MotivationTeam Collaboration

Tools & Technologies

Internal SystemsOnline Questionnaire PortalNational Database AccessVideo Conferencing ToolsIP Phone Systems

Industry Keywords

InsuranceThird-Party AdministratorLegal FieldCustomer SatisfactionHigh-Volume Inquiries

About the role

Key responsibilities & impact

Answer calls and written inquiries from clients, insureds, attorneys, and adjusters
Collect accident details to determine potential sources of recovery and promote or demote cases accordingly
Support a positive caller experience through call queue availability, customer engagement, and education
Manage high-volume inquiries through calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage and minimize missed and abandoned calls
Review, promote, and activate client- and Phia-generated referrals
Collect and document attorney and adjuster information in the appropriate system tabs
Handle calls, case activations, data entry, and data management within company guidelines
Respond to department requests through the online questionnaire portal
Research automatic updates from a national database identifying third-party claims
Review scanned documentation for systematic updates, such as Phia Accident Questionnaires
Generate client-specific weekly reports as needed
Protect company assets and comply with information security policies

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, third-party administrator (TPA), or medical field
Call center experience
High school diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with a closed-off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions at home requiring assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization, with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Ability to work the 11:30am–8pm EST shift; during the first four weeks of training, able to work a different earlier shift
Located in MST or PST preferred

Benefits

Comp & perks

Fully remote role
Exceptional benefits for employees
Reasonable accommodation for qualified individuals with disabilities
Equal opportunity employment