Customer Service Representative

The Phia Group, LLC

. Answer high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing high-volume customer inquiries and maintaining accurate documentation. Proficient in utilizing internal systems for data management and client support in a remote work environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry and ManagementAttention to DetailBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionDocumentation ManagementClient ReportingInformation Security ComplianceTelephone Etiquette

Soft Skills

Effective ListeningTime ManagementInterpersonal SkillsSelf-MotivationEmotional Intelligence

Tools & Technologies

Online Questionnaire PortalNational Database ResearchInternal Systems

Industry Keywords

Law Firm ExperienceInsurance Company ExperienceThird-Party Administrator ExperienceHealth Benefit PlansRemote Work Experience

About the role

Key responsibilities & impact

Answer high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection and education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage through regular attendance and situational awareness
Review, promote, and activate client- and Phia-generated referrals from call center activity
Collect and document attorney and adjuster information in the appropriate system tabs
Handle calls, case activations, data entry, and data management within company guidelines
Maintain and respond to department requests through the online questionnaire portal
Research automatic updates from a national database identifying third-party claims
Review scanned documentation for systematic updates, including Phia Accident Questionnaires
Generate client-specific weekly reports as needed
Protect company assets from unauthorized access, disclosure, or modification
Comply with information security policies
Support The Phia Group’s claim recovery services for health benefit plans

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, third-party administrator (TPA), or medical field
Call center experience
High School diploma or equivalent preferred
Located in MST or PST preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with closed-off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in home that would require assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization, with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Ability to work the 11:30am–8pm EST shift; during the first four weeks of training, ability to work a different earlier shift

Benefits

Comp & perks

Fully remote role
Exceptional benefits for employees
Equal opportunity workplace committed to diversity and inclusion
Reasonable accommodation for disabilities
Named one of USA Today’s Top Workplaces for 2026
Recognized by The Boston Globe, Courier Journal, and Louisville Business First as a Top Place to Work