Healthcare Customer Service Representative

The Phia Group, LLC

. Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails .

Posted 9/22/2026full-timeRemote • Washington • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and data management, with a focus on client satisfaction and adherence to organizational policies. Proficient in handling high-volume inquiries and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry and ManagementVerbal and Written Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementDocumentationClient ReportingTelephone EtiquetteTime Management

Soft Skills

Effective Listening SkillsInterpersonal SkillsOrganizational SkillsSelf-MotivationEmotional Intelligence

Tools & Technologies

Internal SystemsOnline Questionnaire PortalNational Third-Party Claims Database

Industry Keywords

Law FirmInsurance CompanyThird Party AdministratorMedical FieldRemote Work

About the role

Key responsibilities & impact

Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage during the scheduled shift to minimize missed and abandoned calls
Review, promote, and activate client and Phia-generated referrals from Call Center activity
Collect and document attorney and adjuster information in the system
Handle calls, case activations, data entry, and data management according to company guidelines
Respond to department requests through the online questionnaire portal
Research automatic updates from a national third-party claims database
Review scanned documentation for systematic updates, including Phia Accident Questionnaires
Generate client-specific weekly reports as needed
Protect company assets from unauthorized access, disclosure, or modification
Comply with organizational information security policies

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, third party administrator (TPA), or medical field
Call center experience
Located in MST or PST preferred
High School diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with closed off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in home that would require assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Ability to work a different earlier shift during the first four weeks of training

Benefits

Comp & perks

Exceptional benefits for yourself
Fully remote work arrangement
Remote work or education experience
Equal opportunity employer committed to diversity and inclusion