Healthcare Customer Service Representative

The Phia Group, LLC

. Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails .

Posted 9/22/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume customer inquiries while ensuring client satisfaction through effective communication and data management. Proficient in utilizing internal systems for accurate information delivery and maintaining compliance with company policies.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry and ManagementVerbal and Written Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementCase ActivationsDocument ReviewClient-Specific ReportingInformation Security Compliance

Soft Skills

Effective Listening SkillsTime ManagementOrganizational SkillsInterpersonal SkillsSelf-Motivation

Tools & Technologies

Online Questionnaire PortalNational DatabaseVideo Conferencing ToolsIP Phone Systems

Industry Keywords

Law FirmInsurance CompanyThird Party AdministratorMedical FieldBilingual

About the role

Key responsibilities & impact

Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists when appropriate
Use internal systems and resources to provide accurate, valid, and complete information
Maintain regular attendance and phone coverage during the scheduled shift
Review, promote, and activate client- and Phia-generated referrals resulting from Call Center activity
Collect and document attorney and/or adjuster information and other pertinent information in the system
Handle calls, case activations, data entry, and data management within company guidelines
Respond to department requests submitted through the online questionnaire portal
Maintain and research automatic updates from a national database used to identify third-party claims
Review scanned documentation for systematic updates, such as Phia Accident Questionnaires
Generate client-specific reports weekly as needed
Protect company assets from unauthorized access, disclosure, or modification and comply with information security policies
Support recovery staff and educate callers while providing a positive caller experience

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, Third Party Administrator (TPA), or medical field
Call center experience
High School diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with closed off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in home that would require assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Located in MST or PST preferred

Benefits

Comp & perks

Exceptional benefits
Fully remote role
Equal opportunity employment environment
Reasonable accommodation for qualified applicants with disabilities