Healthcare Customer Service Representative

The Phia Group, LLC

. Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails .

Posted 9/22/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing high-volume customer inquiries in a call center environment. Proficient in data management and compliance with information security policies.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsAttention to DetailTime ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentation ManagementClient ReportingInformation Security ComplianceTelephone Etiquette

Soft Skills

Effective ListeningEmotional IntelligenceInterpersonal SkillsSelf-MotivationTeam Collaboration

Tools & Technologies

Internal SystemsNational DatabaseOnline Questionnaire Portal

Industry Keywords

Law FirmInsurance CompanyThird-Party AdministratorMedical FieldRemote Work

About the role

Key responsibilities & impact

Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage through regular attendance and situational awareness
Review, promote, and activate client- and Phia-generated referrals from call center activity
Collect and document attorney and/or adjuster information in the appropriate system tabs
Handle calls, case activations, data entry, and data management within company guidelines
Respond to department requests submitted through the online questionnaire portal
Maintain and research automatic updates from a national database identifying third-party claims
Review scanned documentation for systematic updates, including Phia Accident Questionnaires
Generate client-specific reports weekly as needed
Protect company assets from unauthorized access, disclosure, or modification
Comply with organizational information security policies
Work an 11:30 a.m.–8:00 p.m. EST shift; work an earlier shift during the first four weeks of training

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, third-party administrator (TPA), or medical field
Call center experience
Located in MST or PST preferred
High school diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with a closed-off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in the home requiring assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization, with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Ability to sit at a workstation for prolonged periods
Extensive computer work

Benefits

Comp & perks

Fully remote role
Exceptional benefits for employees
Equal opportunity and inclusive workplace
Reasonable accommodation for qualified individuals with disabilities