Healthcare Customer Service Representative

The Phia Group, LLC

. Answer calls and written inquiries from clients, insureds, attorneys, and adjusters .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing high-volume inquiries and ensuring client satisfaction. Proficient in data management and call center operations, with a focus on compliance and attention to detail.

Highest-signal resume keywords

Call Center ExperienceData ManagementClient SatisfactionStrong Verbal CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCase ActivationDocumentationResearchClient Reporting

Soft Skills

Effective ListeningTime ManagementInterpersonal SkillsSelf-MotivationEmotional Intelligence

Tools & Technologies

Online Questionnaire PortalNational DatabaseInternal Systems

Industry Keywords

Law FirmInsurance CompanyThird-Party AdministratorMedical FieldTelephone Etiquette

About the role

Key responsibilities & impact

Answer calls and written inquiries from clients, insureds, attorneys, and adjusters
Collect accident details to determine potential sources of recovery and promote or demote cases accordingly
Support a positive caller experience through call-queue availability, customer engagement, and caller education
Manage high-volume inquiries through calls, voicemails, faxes, scanned correspondence, and emails
Identify and assess customer needs to achieve maximum client satisfaction
Assist callers in real time with data collection or education
Transfer or redirect calls to appropriate Recovery Specialists
Use internal systems and resources to provide accurate, complete information
Maintain phone coverage and minimize missed or abandoned calls
Review, promote, and activate client- and Phia-generated referrals
Collect and document attorney and adjuster information in system tabs
Handle calls, case activations, data entry, and data management within company guidelines
Respond to department requests through the online questionnaire portal
Research automatic updates from a national database identifying third-party claims
Review scanned documentation for systematic updates, including Phia Accident Questionnaires
Generate client-specific reports weekly as needed
Protect company assets and comply with information security policies
Complete additional tasks supporting the Recovery Department as needed

Requirements

What you’ll need

2+ years of experience in a law firm, insurance company, third-party administrator (TPA), or medical field
Call center experience
Located in MST or PST preferred
High School diploma or equivalent preferred
Bilingual preferred, but not required
Remote work or education experience
Private workspace with closed off door for privacy
Sufficient internet speed to support video, IP phone, and multi-system usage
No distractions in home that would require assistance during working hours
Strong verbal and written communication skills
Knowledge of good telephone etiquette, soft skills, and emotional intelligence
Effective listening skills
Mastery of time management and organization with ability to pivot from task to task
Excellent attention to detail and documentation
Outstanding organizational, interpersonal, and administrative skills
Ability to work as part of a team and independently
Self-motivated and able to meet deadlines under pressure
Must be able to perform essential job functions unaided or with reasonable accommodation

Benefits

Comp & perks

Fully remote role
Exceptional benefits
Equal opportunity employment
Reasonable accommodation for qualified applicants with disabilities