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Patient Access Representative
The University of Kansas Health System. Greet patients and customers courteously .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient interaction skills, including greeting patients, scheduling appointments, and maintaining medical records. Proficient in handling insurance communications and managing front desk operations in a healthcare setting.
Highest-signal resume keywords
Patient SchedulingMedical Record MaintenanceInsurance VerificationCustomer ServiceEMR Data Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Demographic VerificationAppointment CoordinationPayment ProcessingInsurance CommunicationClinical Competencies
Soft Skills
DependabilityFlexibilityCommunicationInterpersonal Skills
Tools & Technologies
EMR Systems
Industry Keywords
Patient Centered Medical HomeHealthcare AdministrationFront Desk Operations
About the role
Key responsibilities & impact- Greet patients and customers courteously
- Verify and update patient demographic and insurance information
- Obtain copies of insurance cards and driver licenses
- Maintain patient forms and medical records
- Schedule, coordinate, adjust, and cancel patient appointments
- Follow no-show procedures and complete appointment reminder calls
- Answer, screen, route, and transfer telephone calls
- Collect copays and outstanding account balances
- Prepare office batches and balance patient payments
- Serve as liaison between patients and medical support staff
- Communicate with insurance companies regarding referrals
- Assist patients with scheduling specialist appointments and testing
- Check out patients, provide visit-specific information, and schedule future appointments
- Maintain a clean and orderly front desk and waiting area
- Enter patient clinical information in the EMR when assigned PAR/Clinical access
- Participate as a member of the Patient Centered Medical Home Team
Requirements
What you’ll need- High School Graduate
- Previous Related Experience
- Dependable, flexible availability for PRN coverage
- Availability Monday through Friday, 8:00 AM–4:30 PM, with additional Saturday coverage opportunities
- Ability to perform professional, clinical, and/or technical competencies of the assigned unit or department