Patient Scheduling Specialist

The University of Kansas Health System

. Monitor incoming call volume and assign staff to scheduling duties .

Posted 11/4/2026full-timeLenexa • Kansas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, including managing complex care appointments and utilizing EPIC EMR and MyChart for effective communication and coordination. Strong focus on customer service and operational excellence in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingEPIC EMR NavigationCustomer Service SkillsComplex Care CoordinationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment ManagementReferral ProcessingScheduling Module ProficiencyDemographic Data EntryMedicare Secondary Payer QuestionnaireDocument ScanningFollow-Up SchedulingProblem Resolution

Soft Skills

Communication SkillsTraining and MentoringRelationship BuildingTeam CollaborationCustomer Focus

Tools & Technologies

EPIC MyChartBeacon Scheduling OrdersMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teams

Industry Keywords

Healthcare SettingPatient ExperienceOperational ExcellenceSafety ProceduresEmergency Response

About the role

Key responsibilities & impact

Monitor incoming call volume and assign staff to scheduling duties
Schedule, reschedule, and cancel patient visits, including clinic appointments, telehealth, treatments, procedures, and ancillary services
Handle complex scheduling disciplines such as GI, multi-discipline clinics, and study patients
Register patients, enter demographics, verify insurance, complete Medicare Secondary Payer Questionnaires, scan documents, and process referrals, orders, and appointment requests
Verify referring physician orders against scheduled appointments
Manage appointment request workqueues and prioritize requests according to specialty standards
Coordinate anesthesia studies and complex care appointments
Communicate with Financial Advisors regarding patient financial responsibility and direct patients to insurance or payment resources
Train new employees on department, POD, and clinic-specific protocols and workflows
Schedule referral appointments and send required referrals and medical records to external physician offices
Build relationships with providers and clinical teams while coordinating patient care across campuses
Manage scheduling inboxes and voicemails as assigned
Provide patients with preparation and exam-related information
Check out patients, provide after-visit summary options, and support EPIC MyChart sign-up
Handle calls and electronic scheduling requests through MyChart and Artera
Support front-desk operations, including greeting and checking in patients, copay collection, and ensuring coverage
Educate others on safety, emergency response, infection control, fire safety, and hazardous-material procedures
Schedule follow-up internal and external diagnostic and therapeutic orders and create patient itineraries
Provide coverage at alternate locations when delegated by management
Participate in training, daily huddles, and process improvement initiatives
Achieve organizational targets related to patient experience, people, sustainability, safety, and operational excellence

Requirements

What you’ll need

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position
Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens
Proficient in navigating EPIC EMR, including MyChart messaging
Proficient in additional scheduling modules such as Beacon Scheduling Orders
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution
Must meet the competencies for this role before being eligible for advancement to next level scheduling role
Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department

Benefits

Comp & perks

Equal employment opportunity employer
Reasonable accommodations for qualified individuals with disabilities