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Patient Scheduling Specialist
The University of Kansas Health System. Schedule, reschedule, and cancel appointments and procedures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in scheduling protocols, patient registration, and insurance verification while maintaining confidentiality and productivity benchmarks. Capable of effective communication with patients and clinical personnel to ensure smooth appointment management.
Highest-signal resume keywords
Scheduling ProtocolsPatient RegistrationHealth Insurance KnowledgeOrder EntryMedical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsScheduling System KnowledgeOrder Entry CapabilitiesScanning CapabilitiesPatient Demographics Verification
Soft Skills
Interpersonal CommunicationCustomer Service
Certifications & Qualifications
High School Graduate
Industry Keywords
Health CarePatient ConfidentialityClinical IndicationsPre-Certification RequirementsScheduling Productivity
About the role
Key responsibilities & impact- Schedule, reschedule, and cancel appointments and procedures
- Accommodate scheduling requests and prioritize exams based on clinical indications and contraindications
- Confirm patient appointments
- Answer phone calls and provide accurate exam-related information, including preparation instructions
- Verify referring physician orders against scheduled appointments
- Verify patient demographics and insurance information
- Maintain patient confidentiality and privacy
- Maintain scheduling productivity within benchmark levels
- Interact with physicians, office staff, patients, patient families, nursing personnel, and other clinical personnel
- Participate in staff training and education activities
- Assist other staff and shifts as needed
Requirements
What you’ll need- High School Graduate
- 3-6 months in health care or customer service field
- Basic computer skills
- Knowledge of scheduling protocols and guidelines
- Knowledge of patient registration and pre-certification requirements
- Basic knowledge of health insurance and billing procedures
- Knowledge of order entry and scanning capabilities
- Knowledge of computer systems necessary to retrieve orders
- Knowledge of scheduling system and all necessary functions
- Medical terminology course, preferred
- Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department
- Kansas City Metro Residents Only
Benefits
Comp & perks- Equal employment opportunity employer
- Reasonable accommodations for qualified individuals with disabilities