Senior Radiology Scheduling Specialist

The University of Kansas Health System

. Provide daily support to the scheduling team and serve as a resource to peers .

Posted 10/21/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EPIC EMR navigation, including MyChart and Beacon Scheduling Orders, while providing exceptional customer service and maintaining patient confidentiality. Capable of training and mentoring scheduling staff, managing appointment workflows, and ensuring compliance with scheduling standards.

Highest-signal resume keywords

EPIC EMR NavigationPatient Scheduling ExperienceCustomer Service SkillsTraining and MentoringAppointment Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingCompetency AssessmentsData AuditingDocument ScanningReferral ProcessingQuality AssuranceProblem ResolutionPatient RegistrationTelehealth CoordinationCyclical Appointment Management

Soft Skills

CommunicationTeam CollaborationConflict ResolutionAdaptabilityLeadership

Tools & Technologies

EPIC EMRMyChartMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teams

Industry Keywords

Healthcare SettingPatient ConfidentialityScheduling StandardsService-Level GoalsClinical Workflows

About the role

Key responsibilities & impact

Provide daily support to the scheduling team and serve as a resource to peers
Train, coach, and mentor scheduling staff
Complete competency assessments for new hires and identify additional training needs
Monitor daily scheduling volume and assign staff according to workload fluctuations
Assist the Supervisor with measuring staff productivity and quality assurance adherence
Perform accurate scheduling, rescheduling, and cancellations for clinic appointments, telehealth, treatments, surgeries, procedures, and ancillary services
Serve as an escalation point for complex scheduling
Manage appointment request workqueues, filtering and prioritizing requests according to specialty standards
Communicate with providers and clinical team members to verify changes and ensure continuity of care
Verify referring physician orders against scheduled appointments
Coordinate multiple and cyclical appointments at correct intervals
Support patient-centered scheduling and coordinate appointments across multiple campuses
Address patient financial responsibility questions by communicating with Financial Advisors or directing patients to insurers
Register patients, update demographics, verify insurance, scan documents, and process referrals
Check out patients and support after-visit summaries and EPIC MyChart enrollment
Manage scheduling inboxes and voicemails and provide exam preparation information
Respond to MyChart and Artera scheduling communications
Schedule external referral appointments and send required referrals and medical records
Respond professionally to employee and customer complaints
Attend staff training and educational activities
Monitor appointment request workqueues and call volume to meet service-level goals
Audit team productivity and review data with staff
Provide ongoing training on clinic-specific workflows
Provide performance feedback to Supervisors and Managers and support retraining
Serve as Epic Superuser and support implementation updates and modules
Assist the Supervisor with scheduling office operations, order processing, radiological requests, document scanning, and equipment monitoring
Cover leadership responsibilities in the Supervisor’s absence

Requirements

What you’ll need

High School Graduate or GED
3 or more years progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 18 months in a UKHS patient scheduling position
Expert in navigating EPIC EMR, including MyChart messaging system and additional scheduling modules such as Beacon Scheduling Orders
Proficient in navigating EPIC EMR, including MyChart messaging system
Fluent English: ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution
Ability to maintain patient confidentiality
Must meet the competencies for this role before being eligible for advancement to the next level scheduling role
Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department

Benefits

Comp & perks

Equal employment opportunity employer
Reasonable accommodations for qualified individuals with disabilities