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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in stakeholder relationship management and the ability to analyze and optimize customer experiences across mobile, web, and back-end platforms. Proficient in documenting requirements, defining acceptance criteria, and applying Agile and Lean practices to drive successful change initiatives.
Highest-signal resume keywords
Stakeholder Relationship ManagementCustomer Experience AnalysisRequirements ElicitationAgile PracticesLean Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements DocumentationAcceptance Criteria DefinitionGap AnalysisQuantitative Data AnalysisQualitative Data AnalysisProcess EvaluationSituation ModelingTest Activity ReportingOptimization ImplementationChange Initiative Facilitation
Soft Skills
Independent WorkMentoringCollaborationCommunicationProblem-Solving
Certifications & Qualifications
Credit CheckCIFAS CheckRight to Work CheckDBS Check
About the role
Key responsibilities & impact- Lead small-to-medium-sized projects
- Support larger and more complex projects
- Manage stakeholder relationships
- Work independently
- Develop a good understanding of the assigned work area
- Advance the Business Analyst community by sharing best practices and mentoring others
- Help define, design, build, and run frictionless experiences for mobile, web, and back-end platforms
- Analyse customer experiences and journeys and implement optimisation opportunities
- Source and elicit requirements and facilitate business priorities for change initiatives
- Document requirements and define acceptance criteria
- Analyse and report test activities and results
- Participate in a one-stage, one-hour face-to-face interview with the hiring team
Requirements
What you’ll need- Ability to build strong relationships with stakeholders
- Ability to identify needs and engage with customers or stakeholders to collate user needs evidence
- Ability to use quantitative and qualitative data about users to turn user focus into outcomes
- Ability to identify and compare the best processes or delivery methods, including measuring and evaluating outcomes
- Experience analysing current customer experience and journeys and identifying and implementing opportunities to optimise these
- Experience evaluating and establishing requirements using techniques such as gap analysis
- Experience using a wide range of techniques to model situations
- Ability to gain agreement from subject matter experts and stakeholders and ensure they review results to fix issues
- Ability to source/elicit requirements and facilitate setting business priorities for medium-complexity change initiatives
- Ability to accurately document requirements and define clear acceptance criteria
- Ability to identify issues and risks associated with work
- Ability to analyse and report test activities and results
- Strong understanding of Agile and Lean practices
- Successful candidates must undertake credit, CIFAS, Right to Work checks, and, where specifically required, a DBS check
Benefits
Comp & perks- Flexible, hybrid working model
- £1000 flexible benefits allowance to suit your needs
- 30 days holiday + bank holidays
- LinkedIn Learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- Inclusive culture and environment
- Reasonable adjustments for applying, interviewing, or performing the role