Knowledge Analyst

The Very Group

. Support the Knowledge Manager in leading the Customer Care and knowledge strategy .

Posted 9/22/2026full-timeLiverpool • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management and content creation, with a strong focus on aligning knowledge content with brand strategy and measuring its effectiveness. Proficient in analyzing data to drive improvements and enhance product adoption while fostering collaboration across teams.

Highest-signal resume keywords

Knowledge ManagementContent CreationData AnalysisCopywritingContact Centre Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content PublishingKnowledge Strategy DevelopmentEffectiveness MeasurementImprovement Idea DevelopmentExternal ResearchBenchmarking

Soft Skills

Proactive Improvement IdentificationInformative CommunicationTeam CollaborationAttention to DetailPassion for Work

Industry Keywords

Customer CareKnowledge EnvironmentProduct Adoption

About the role

Key responsibilities & impact

Support the Knowledge Manager in leading the Customer Care and knowledge strategy
Create, maintain and publish content in line with strategic plans, including periodic reviews
Ensure knowledge content remains aligned with the brand
Measure and analyse the effectiveness of the knowledge management tool
Develop improvement ideas to increase product adoption
Act as an ambassador for knowledge management across the business
Conduct external research and benchmarking
Share new ideas to continuously improve the knowledge product

Requirements

What you’ll need

Previous experience in copy writing or working in a knowledge environment is crucial to in-role success
Experience in a contact centre environment would be valuable
Eye for detail
Naturally proactive and able to identify where and how to make improvements
Ability to communicate in an informative and engaging manner
Passion and pride in work
Natural desire to connect, collaborate and be a team player
Enjoy analysing data and developing knowledge content

Benefits

Comp & perks

Flexible, hybrid working model
Inclusive culture and environment
23 days holiday + bank holidays
LinkedIn Learning access
Bonus potential (performance and business-related)
Up to 25% discount on Very.co.uk
Matched pension up to 6%
Reasonable adjustments and accessibility support during recruitment and employment
Interview process can be held remotely