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Operations Control Coordinator – 10 Month Fixed Term
The Very Group. Analyse and interpret data to support robust and accurate real-time decisions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in real-time data analysis and workforce management within a call center environment, focusing on resource efficiency and performance improvement. Capable of managing user security setups and conducting necessary checks to ensure compliance and operational integrity.
Highest-signal resume keywords
Workforce ManagementReal-Time Data AnalysisResource EfficiencyUser Security ManagementStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisResource TrackingShrinkage ManagementOutbound Dialler ManagementService Level Monitoring
Soft Skills
CollaborationTeam LeadershipRelationship BuildingFeedback ManagementConflict Resolution
Certifications & Qualifications
DBS CheckRight to Work Check
Industry Keywords
Call CentreCustomer CarePerformance ManagementOperational EfficiencyService Level Experience
About the role
Key responsibilities & impact- Analyse and interpret data to support robust and accurate real-time decisions
- Maximise efficiency, productivity, performance and customer service delivery
- Lead and facilitate accurate real-time tracking of resource supply, including shrinkage management, across the customer care estate
- Collaborate with Operations Control Analysts to improve resource efficiency, productivity and performance
- Manage outbound diallers for Collections and Insurance campaigns, ensuring file utilisation and efficiency
- Monitor all channels in real time across the customer care estate
- Provide stakeholders with service-level updates for each line of business
- Build relationships with planning and operational teams
- Maintain two-way feedback channels and handle differences of opinion to deliver the best plan
- Manage user security setup for Customer Care contact-centre staff, including controls for joiners, movers and leavers
Requirements
What you’ll need- Workforce management or service level experience in a call centre would be advantageous
- Experience supervising real-time data would be advantageous
- Passion and pride in your work
- Natural desire to connect, lead, collaborate and be a team player
- Ability to undertake credit, CIFAS, Right to Work checks and, if specifically required, a DBS (criminal records) check
- Must disclose any relevant unspent criminal convictions before checks are undertaken
Benefits
Comp & perks- Flexible, hybrid working model
- £250 flexible benefits allowance to suit your needs
- 23 days holiday + bank holidays
- LinkedIn Learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- Support and development
- Reasonable adjustments for applying, interviewing, or performing the role