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Shared Services Team Leader
The Very Group. Lead a team delivering seamless, end-to-end colleague experiences across the colleague lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Colleague Experience and People Operations teams, focusing on process improvement, compliance, and automation. Proven ability to leverage data and feedback to enhance colleague experiences while ensuring operational governance and risk management.
Highest-signal resume keywords
Colleague Experience LeadershipEmployment Legislation KnowledgeData-Driven Decision MakingAutomation ImplementationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational GovernanceCompliance ManagementData AnalysisAutomation Solutions
Soft Skills
Communication SkillsTeam LeadershipPlanning and PrioritizationContinuous Improvement Mindset
Certifications & Qualifications
Credit CheckCIFAS CheckRight to Work CheckDBS Check
Industry Keywords
Colleague LifecycleOnboardingOffboardingShared ServicesHR Operations
About the role
Key responsibilities & impact- Lead a team delivering seamless, end-to-end colleague experiences across the colleague lifecycle
- Focus on onboarding and offboarding experiences
- Use colleague feedback, insight, and data to identify improvements and remove friction
- Ensure processes are accurate, efficient, legally compliant, and aligned with regulatory requirements
- Balance colleague experience with controls, governance, and risk management
- Build and deliver a roadmap for increased automation and self-service
- Simplify processes, eliminate inefficiencies, and continuously improve colleague and manager support
- Build, develop, and inspire a high-performing team
- Set priorities, remove obstacles, and focus the team on high-impact improvements
Requirements
What you’ll need- Experience leading Colleague Experience, People Operations, HR Operations, or Shared Services teams
- Passion for creating exceptional colleague experiences
- Strong knowledge of employment legislation, compliance, and operational governance
- Experience using data, insight, and feedback to improve services and inform decision-making
- Track record of introducing automation, self-service solutions, or process improvements
- Excellent stakeholder management and communication skills
- Strong planning and prioritisation capability within a complex, high-volume environment
- Experience building, developing, and leading high-performing teams
- Continuous improvement mindset
- Must undertake credit, CIFAS, and Right to Work checks; DBS check if specifically required
Benefits
Comp & perks- Flexible, hybrid working model
- Inclusive culture and environment
- £1,000 flexible benefits allowance
- 30 days holiday plus bank holidays
- LinkedIn Learning access
- Up to 25% discount on Very.co.uk
- Matched pension contributions up to 6%
- Reasonable adjustments for applicants and interviewees