Customer Success Analyst, Mandarin Speaking

TheGuarantors

. Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement and communication skills, with a focus on driving revenue through effective deal management. Proficient in data analysis and CRM systems to enhance user experience and support customer-centric initiatives.

Highest-signal resume keywords

Customer-Centric MindsetStrong Math SkillsExcellent Written and Verbal Communication SkillsExperience with CRM SystemsHighly Organized and Detail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDeal ManagementSpreadsheet ProficiencyAnalytical Skills

Soft Skills

EmpathyIntegritySense of HumorTeam-Oriented AttitudeAdaptability

Tools & Technologies

CRM SystemsZendeskHubspotSlackZoom

Industry Keywords

Customer EngagementUser ExperienceRemote Work Experience

About the role

Key responsibilities & impact

Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue
Communicate with customers via phone and email in a wide range of situations requiring a unique approach
Gather data on customer communications and engagement to improve the user experience
Guide renters in qualifying for their dream homes

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
A roll up your sleeves mentality with excitement to research and learn what you don’t know
Empathy, integrity, and a sense of humor
Highly organized and detail-oriented
Customer-centric mindset
Team-oriented attitude
Strong math and analytical skills
Ability to multitask and be highly adaptable to change
Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time)
Must work one weekend day per week with one day off during the week (5-day work week)
Excellent written and verbal communication skills in English and Mandarin
Fluency in an additional language is a plus
Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms is a plus
Prior experience with spreadsheets, data, and technology is a plus
Experience with communication tools such as Slack and Zoom is a plus
Experience working in a remote environment is a plus

Benefits

Comp & perks

Opportunities to make an impact within a fast growing company
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Flexible spending accounts (healthcare, dependent care, commuter)
401(k)
Generous PTO and paid holidays
Flexible working hours
Paid parental leave
Company sponsored short and long term disability