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Customer Service Representative, Mandarin Required
Think Academy U.S. Provide ongoing support to enrolled students and parents .
Posted 9/17/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Mandarin and English, providing exceptional support to students and parents while managing multiple tasks in a fast-paced environment. Proficient in problem-solving and collaboration to enhance customer experience and service processes.
Highest-signal resume keywords
Mandarin ProficiencyCustomer Service ExperienceProblem-Solving SkillsExcellent Communication SkillsTech-Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCourse SchedulingAcademic Support ServicesIssue ResolutionDocumentation of Interactions
Soft Skills
EmpathyOrganizationDetail-OrientedFast LearnerAbility to Manage Multiple Tasks
Tools & Technologies
Communication ToolsInternal Systems
Industry Keywords
Education SupportCustomer SuccessCustomer-Facing Roles
About the role
Key responsibilities & impact- Provide ongoing support to enrolled students and parents
- Respond promptly to inquiries and resolve issues throughout the learning journey
- Serve as a trusted point of contact for families
- Monitor student progress and parent needs
- Assist with course scheduling, class changes, leave requests, and academic support services
- Handle parent feedback and concerns professionally and empathetically
- Collaborate with internal teams to investigate issues and implement solutions
- Document customer feedback and service interactions accurately
- Partner with teaching and operations teams to improve service processes and customer experience
Requirements
What you’ll need- Mandarin speaking and writing is required
- Proficiency in English communication is essential
- Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired
- Fast learner with ability to understand complex processes, policies, and product details
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Highly organized and detail-oriented
- Ability to manage multiple tasks in a fast-paced setting
- Tech-savvy and comfortable using multiple communication tools and internal systems
- 40 hours per week availability
- Availability for 5am-1pm or 12pm-8pm PST
Benefits
Comp & perks- Performance-based commission
- Weekend availability on at least one weekend day receives priority consideration