Customer Service Representative, Mandarin Required

Think Academy U.S

. Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey .

Posted 9/16/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both Mandarin and English, providing exceptional customer support and guidance to students and parents. Capable of managing multiple tasks efficiently while maintaining a focus on user experience and service improvement.

Highest-signal resume keywords

Mandarin ProficiencyCustomer Service ExperienceProblem-Solving SkillsOrganizational SkillsTech-Savvy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsEmpathyDetail-OrientedFast LearnerOwnership

Tools & Technologies

Communication ToolsInternal Systems

Industry Keywords

Customer SuccessEducation SupportStudent Progress MonitoringAcademic Support ServicesCustomer Feedback Management

About the role

Key responsibilities & impact

Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey
Serve as a trusted point of contact for families and deliver professional guidance and assistance
Monitor student progress and parent needs to ensure a positive learning experience
Assist with course scheduling, class changes, leave requests, and other academic support services
Handle parent feedback and concerns professionally and empathetically
Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships
Document customer feedback and service interactions accurately
Partner with teaching and operations teams to improve service processes and the overall customer experience

Requirements

What you’ll need

Mandarin speaking and writing is required
Proficiency in English communication is essential
Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired
Fast learner with the ability to understand complex processes, policies, and product details
Strong problem-solving skills
Excellent communication skills, including explaining information simply, professionally, and empathetically
Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced setting
Strong sense of ownership toward user experience
Tech-savvy and comfortable using multiple communication tools and internal systems
Excellent verbal and written communication skills
Availability to work 40 hours per week
Weekend availability is preferred; availability on at least one weekend day receives priority consideration
Ability to work 5am-1pm or 12pm-8pm PST

Benefits

Comp & perks

Performance-based commission
Targeted $50K-$74K/year compensation