Director, Client Services – AntiSocial

Thinkingbox

. Serve as a senior point of contact and trusted strategic partner for key client relationships .

Posted 9/26/2026full-timeLos Angeles • California • United StatesLead💰 $150,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a senior point of contact and trusted strategic partner for key client relationships
Build long-term relationships with senior client stakeholders and understand their businesses, objectives, challenges, and opportunities
Lead complex client conversations, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations
Ensure clients feel supported, informed, and confident in the work and partnership
Anticipate client needs and proactively bring forward ideas, solutions, and opportunities
Own the health and growth of key accounts across social, creative, content, production, media, experiential, technology, and other capabilities
Develop account growth plans and support broader new-business initiatives
Identify organic growth opportunities and help convert them into revenue
Manage account scopes, budgets, profitability, resourcing, and commercial performance
Partner with Finance, Production, and agency leadership to manage accounts sustainably
Contribute to pitches, proposals, presentations, and new-business opportunities
Lead integrated engagements from initial brief through strategy, creative development, production, execution, and reporting
Collaborate with Strategy, Creative, Social, Production, Media, and other disciplines
Keep projects aligned on scope, timing, budget, quality, and client expectations
Remove roadblocks and solve problems in complex or fast-moving client environments
Champion ambitious creative thinking while balancing client objectives and commercial realities
Lead, mentor, and develop Client Services team members
Build a culture of accountability, collaboration, curiosity, and excellent client service
Provide coaching and feedback to strengthen strategic, commercial, and relationship-management skills
Structure account teams and resourcing for client needs and team sustainability
Partner with senior leadership on hiring, performance management, career development, and succession planning
Act as a senior leader within AntiSocial’s Los Angeles office
Evolve Client Services processes, tools, standards, and ways of working
Foster collaboration across AntiSocial, Thinkingbox, and The Heist
Represent the agency with clients, partners, prospects, and the broader industry
Monitor shifts in social, digital, culture, technology, creators, and consumer behaviour and bring relevant insights to clients and internal teams
Build trusted client relationships, grow key accounts, develop the Client Services team, and enable high-quality work

Requirements

What you’ll need

Significant experience in client services, account management, business leadership, or a similar role within an agency environment
Experience leading large, complex, and integrated client relationships
Strong knowledge of social marketing
Understanding of how social connects with broader brand, creative, content, production, media, and experiential work
Proven ability to build trusted relationships with senior and executive-level clients
Experience growing existing accounts and identifying new revenue opportunities
Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing
Experience leading, mentoring, and developing account or client-services teams
Excellent presentation, communication, negotiation, and relationship-management skills
Ability to move between high-level strategic conversations and details required to keep complex work moving
Collaborative leadership style and ability to bring together different disciplines around a shared goal
Comfort working in a fast-paced, entrepreneurial agency environment
Genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences
Resume and online portfolio links requested as part of application

Benefits

Comp & perks

Flexible time off, including paid vacation and sick days
Consistent culture and team-building events
Employee recognition and incentive programs
Seasonal celebrations and gatherings throughout the year
Office lunches
Branded company swag
Access to industry events, learning opportunities, and non-profit outreaches
Dog-friendly offices
Unlimited coffee, drinks, and snacks
Flex work and travel options
Comprehensive extended health benefits
401k matching
Monthly events
Inclusive and collaborative work environment