Senior Account Manager

Thinkingbox

. Provide exceptional service to current and prospective clients .

Posted 9/23/2026full-timeToronto • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client servicing, with a strong focus on strategic growth, campaign oversight, and relationship building. Proficient in leading social media marketing initiatives and ensuring project profitability while maintaining high standards of communication and organization.

Highest-signal resume keywords

Account ManagementClient AcquisitionSocial Media MarketingProject ManagementSales Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign OversightContent CreationPaid Media ExperienceClient ReportingRisk AssessmentBudget ManagementStrategic PlanningOrganic Account GrowthPerformance MonitoringSales Strategy

Soft Skills

Exceptional Organizational SkillsExcellent Communication SkillsLeadership SkillsRelationship BuildingPresentation Skills

Tools & Technologies

HarvestForecast

Industry Keywords

Digital AgencyClient ServicingBusiness DevelopmentCampaign ManagementStakeholder Engagement

About the role

Key responsibilities & impact

Provide exceptional service to current and prospective clients
Lead client acquisition and direct-to-brand sales initiatives
Act as the main point of contact and voice of clients within the agency
Ensure client requirements are reflected throughout campaign and content creation processes
Work closely with clients and internal teams to understand business goals and objectives
Oversee multiple campaigns and liaise with teams to track progress and flag concerns
Maintain relationships with key contacts via email, phone, and face-to-face meetings
Provide recommendations and identify new business opportunities throughout campaigns
Identify organic account growth opportunities and build growth roadmaps
Support producers with client requirements, communications, project schedules, and budgets
Lead social media marketing, content creation, and creative ideation
Ensure project profitability for deliverables and retainers
Support annual client planning sessions and strategic partnership development
Provide senior management with reports on performance, team and project status, and upcoming opportunities
Monitor team capacity and manage risk assessment and mitigation
Track team hours through Harvest/Forecast
Develop and implement strategic client growth and risk-mitigation plans
Conduct strategic client conversations focused on business results
Provide recommendations to maintain high standards of client servicing
Proactively plan accounts and develop future client scope

Requirements

What you’ll need

5+ years of account management and sales experience at a digital agency
Knowledge and passion for the social and digital world
Paid media experience is considered an asset
Proven track record of hitting sales targets and delivering consistent revenue
Exceptional organizational skills and ability to independently manage multiple campaigns to an extremely high standard in a fast-paced environment
Experience pitching and selling ideas to clients
Ability to present confidently to stakeholders at all levels of an organization
Excellent written and verbal communication skills
Ability to tailor communications and build relationships with internal and external stakeholders at all levels
Outstanding leadership skills with a can-do attitude
Project management or production experience is a strong asset
Resume and links to an online portfolio (if applicable) required for application

Benefits

Comp & perks

Flexible time off, including paid vacation and sick days
Consistent culture and team-building events
Employee recognition and incentive programs
Seasonal celebrations and gatherings throughout the year
Office lunches
Branded company swag
Access to industry events, learning opportunities, and non-profit outreaches
Dog-friendly offices
Unlimited coffee, drinks, and snacks
Flex work and travel options
Comprehensive extended health benefits