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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, with a focus on building long-term relationships and effectively coordinating between various stakeholders. Proficient in managing customer orders and supporting digitalization projects, particularly in the IT sector.
Highest-signal resume keywords
Inside Sales ExperienceCustomer Relationship ManagementExcellent Communication SkillsProficiency in MS OfficeVery Good Command of German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ProcessingQuotation PreparationDigitalization SupportOrganizational SkillsCommercial Training
Soft Skills
Customer InteractionStructured ApproachReliable Work Ethic
Tools & Technologies
ERP SystemInventory Management System
Industry Keywords
IT SectorPublic-Sector ClientsField Sales SupportSupplier CoordinationBusiness Relationships
About the role
Key responsibilities & impact- Supporting new and existing customers
- Supporting the field sales team
- Preparing and following up on customized quotations
- Processing customer orders under existing framework agreements
- Maintaining and continuously enhancing customer information
- Working closely with the field sales team, internal departments, and technology partners
- Ensuring professional and personalized customer support
- Communicating and coordinating with suppliers, manufacturers, and distributors
- Acting as the liaison between customers, field sales, technical specialists, and internal departments
- Supporting digitalization projects for public-sector clients and businesses
Requirements
What you’ll need- Completed commercial training or an equivalent qualification
- Experience in inside sales—ideally in the IT or services sector
- Enjoyment of customer interaction and building long-term business relationships
- Excellent communication skills and a confident manner
- Structured and reliable approach to work, along with strong organizational skills
- Interest in and enthusiasm for IT, digitalization, and modern technologies
- Proficiency in MS Office; experience with an ERP or inventory management system is an advantage
- Very good command of German, both written and spoken
Benefits
Comp & perks- Permanent employment contract
- 30 days of annual leave
- Flexible working hours
- Home-office opportunities
- Bike leasing for you and your family
- Free lunch on Healthy Wednesday at the Mainz and Bad Soden locations
- Modern technical equipment
- Regular team events and company functions
- Collaborative working environment with an open corporate culture
- Manufacturer certifications
- Individual professional development opportunities
- Personal growth opportunities
- Flat hierarchies and short decision-making processes
- Considerable scope for initiative and responsibility