CMDB Administrator

Third Federal

. Administer, maintain, and continuously improve the HaloITSM Configuration Management Database (CMDB) .

Posted 10/7/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Configuration Management Database (CMDB) administration, governance, and data quality control, with a strong focus on ITIL practices and asset lifecycle management. Proficient in collaborating across teams to enhance service management processes and operational effectiveness.

Highest-signal resume keywords

CMDB AdministrationITIL PracticesHaloITSM PlatformData Quality ManagementService Mapping

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Configuration ManagementAsset ManagementIT Service ManagementData ReconciliationLifecycle ManagementPowerShellScriptingAPIsDiscovery TechnologiesService Dependencies

Soft Skills

Analytical SkillsTroubleshootingCommunicationDocumentationCross-Functional Collaboration

Tools & Technologies

HaloITSMWindowsActive DirectoryEntra IDIntuneSCCM

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Configuration ItemsCI RelationshipsGovernance StandardsOperational SupportCompliance Reporting

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Administer, maintain, and continuously improve the HaloITSM Configuration Management Database (CMDB)
Develop and maintain CMDB governance standards, including CI classification, naming conventions, relationship models, lifecycle processes, and data quality controls
Create and maintain configuration items, CI relationships, service dependencies, and service mappings within HaloITSM
Lead Discovery and Service Mapping initiatives to improve visibility into infrastructure and service dependencies
Identify, reconcile, and remediate CMDB data discrepancies, duplicate records, ownership gaps, and configuration drift
Perform recurring audits, normalization activities, and data quality reviews
Develop and maintain dashboards, reports, and analytics for asset relationships, service dependencies, lifecycle status, and operational health
Collaborate with infrastructure, networking, security, application, endpoint, and service desk teams
Support Change Management by validating CI relationships, service impacts, and dependency mappings
Serve as a secondary resource for HaloITSM administration, including platform configuration, workflows, forms, automation, notifications, service catalogs, permissions, and operational continuity
Support HaloITSM integrations, platform updates, automation initiatives, API-based data flows, testing, troubleshooting, and vendor coordination
Support asset lifecycle management, inventory validation, reconciliation, and alignment of configuration and asset data across enterprise systems and endpoint management platforms
Partner with IS teams to improve data quality, automation, service management processes, and platform effectiveness

Requirements

What you’ll need

3+ years of experience in Configuration Management, Asset Management, IT Service Management (ITSM), Systems Administration, or a related IT discipline
Experience administering CMDB, asset management, or ITSM platforms, preferably HaloITSM or a comparable enterprise solution
Strong understanding of ITIL practices, including Configuration Management, Change Management, Asset Management, Incident Management, and Request Fulfillment
Experience with configuration items, CI relationships, service dependencies, lifecycle management, data reconciliation, and CMDB governance principles
Experience supporting ITSM workflows, platform administration, reporting, process improvement, and operational support activities
Working knowledge of PowerShell, automation, scripting, APIs, or related technologies
Familiarity with Microsoft technologies including Windows, Active Directory, Entra ID, Intune, and SCCM
Strong analytical, troubleshooting, communication, documentation, and cross-functional collaboration skills
Preferred ITIL Foundation certification or equivalent
Experience implementing or maturing CMDB governance frameworks, data quality standards, service mapping, or dependency modeling
Experience supporting HaloITSM administration, integrations, automation, or platform configuration
Experience with Discovery and Service Mapping technologies
Knowledge of enterprise asset lifecycle management, endpoint management, compliance reporting, vulnerability management, and asset discovery practices

Benefits

Comp & perks

Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Professional development
Health and wellness support