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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on resolving inquiries and issues in both Arabic and English. Possesses knowledge of KYC processes, investment products, and the Egyptian Stock Exchange to enhance customer experience in the fintech sector.
Highest-signal resume keywords
Customer Support ExperienceBilingual Communication SkillsProblem-Solving SkillsKnowledge of KYC ProcessesUnderstanding of Investment Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYCDepositsWithdrawalsStock OrdersMutual FundsCustomer Inquiry ResolutionTransaction ExplanationAccount NavigationIssue InvestigationFeedback Identification
Soft Skills
PatienceEmpathyAttention to DetailAdaptabilityInterpersonal Skills
Certifications & Qualifications
EGX CertificationInvestment-Related Certification
Industry Keywords
FintechBankingBrokerageEgyptian Stock ExchangeCustomer Satisfaction
About the role
Key responsibilities & impact- Support users through chat by handling inquiries, resolving issues, and providing accurate, timely, and friendly assistance
- Initially support non-investor users before transitioning to investor support
- Assist with onboarding, KYC, deposits, withdrawals, stock orders, mutual funds, and other investment-related inquiries
- Handle customer inquiries through chat in Arabic and English
- Support account-related inquiries and platform navigation
- Explain transactions, fees, settlement, and dividends clearly and accurately
- Investigate customer issues and follow up until resolution
- Handle customer concerns with patience, empathy, and professionalism
- Escalate complex cases to relevant internal teams
- Identify recurring issues and share feedback to improve customer experience
- Deliver high-quality customer support and maintain customer satisfaction
- Take ownership of customer issues and ensure timely resolution
- Contribute to improving internal processes and the overall customer experience
Requirements
What you’ll need- 1–3 years of experience in customer support, preferably in fintech, banking, or brokerage
- Excellent written communication skills in Arabic and English
- Strong problem-solving skills and ability to take ownership of customer issues
- Ability to manage multiple conversations while maintaining accuracy and attention to detail
- Customer-oriented, with strong communication and interpersonal skills
- Ability to adapt quickly, learn new processes, and work in a fast-paced environment
- Previous experience in fintech, banking, or brokerage preferred
- Familiarity with KYC, payments, deposits, and withdrawals preferred
- Understanding of the Egyptian Stock Exchange (EGX) or investment products preferred
- EGX or investment-related certification preferred
- Required LinkedIn profile, resume, and application responses
Benefits
Comp & perks- Hybrid work arrangement
- Opportunity to work at Thndr, a digital investing platform
- Mission-driven work democratizing access to investing across the MENA region