Sales Operations Analyst

Thomas Scientific

. Set up and update customer accounts in Salesforce and the ERP .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce account management, data integrity, and reporting, while effectively supporting sales operations and training initiatives. Strong organizational skills and attention to detail are essential for managing multiple requests and improving processes.

Highest-signal resume keywords

Salesforce CRM ExperienceData Management and CleanupExcel ProficiencySales Operations SupportSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Account ManagementData CleanupStandard Salesforce ReportsDashboard CreationData AnalysisAccount Assignment ManagementProcess DocumentationUser Guide CreationAd Hoc Data RequestsTerritory Management

Soft Skills

Clear CommunicationDetail-OrientedOrganizational SkillsProblem-SolvingCustomer Support

Tools & Technologies

SalesforceERP SystemsExcel

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

B2B DistributionLaboratory SuppliesScientific SuppliesHealthcare SuppliesIndustrial Supplies

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Set up and update customer accounts in Salesforce and the ERP
Find and fix duplicate, incomplete or incorrect account and contact records
Track account requests and meet agreed turnaround times
Update territory and account assignments as representatives join, leave or change roles
Keep territory lists and assignment rules current and accessible
Answer how-to questions and resolve routine Salesforce issues for sales and customer teams
Help create user guides, quick-reference sheets and training materials
Support Salesforce and process training sessions led by the Sales Operations Manager
Document sales processes and suggest improvements
Build and run standard Salesforce reports and dashboards
Pull data for ad hoc requests in partnership with the Sales Analyst
Monitor data completeness and adoption, and flag gaps to the Sales Operations Manager
Serve as the first point of contact for requests from sales and customer experience staff
Report to the Sales Operations Manager

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems or a related field, or equivalent experience
2+ years in sales operations, sales support, customer service or a data-focused role
Hands-on experience with a CRM, ideally Salesforce
Strong Excel skills, including lookups, pivot tables and data cleanup
Detail-oriented and organized, with the ability to manage many requests at once
Clear communicator who enjoys helping others use systems and processes
Preferred: Experience in B2B distribution, especially laboratory, scientific, healthcare or industrial supplies
Preferred: Experience with ERP systems and customer master data
Preferred: Salesforce Administrator certification or progress toward it

Benefits

Comp & perks

Fully remote role
Full-time employment