Customer Support Specialist

Thrive Communities

. Serve as the first point of contact for residents, prospective residents, vendors, property teams and internal departments .

Posted 10/17/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and administrative support capabilities, with a focus on effective communication, organizational skills, and attention to detail. Proficient in managing service requests and maintaining accurate records to enhance resident satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceAdministrative SupportMicrosoft Office SuiteCRM Software ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecords ManagementSchedulingService Request CoordinationProcess Improvement

Soft Skills

Attention to DetailOrganizational SkillsProblem SolvingMulti-taskingDispute Resolution

Tools & Technologies

Google WorkspaceWeb Based Business ApplicationsTicketing SoftwareProperty Management Software

Certifications & Qualifications

GEDHigh School DiplomaAssociate of ArtsBachelor of Arts

Industry Keywords

Property ManagementMulti-family HousingResident ServicesHospitalityCustomer Assistance

About the role

Key responsibilities & impact

Serve as the first point of contact for residents, prospective residents, vendors, property teams and internal departments
Assist residents, consumers and vendors via telephone, email and online communications
Provide timely, professional solutions and assist with service inquiries, account questions, scheduling and general needs
Deliver clear and transparent communication and refer difficult issues to appropriate departments
Coordinate and track service requests from start to finish
Schedule appointments and update residents and property teams
Liaise with internal departments and service suppliers to ensure timely follow-up
Track service history and open requests
Support business processes that enhance service delivery and resident satisfaction
Maintain accurate resident, vendor and service records
Perform data entry, records management and administrative support
Report and maintain records for support activities
Comply with company policies, practices and data privacy standards
Work with property management teams and other internal departments
Participate in team meetings, training and professional development opportunities
Identify process improvement and service quality opportunities
Help build a collaborative service culture
Deliver resident and client experiences, accurate records, proactive troubleshooting, productivity, quality, service and operational support goals

Requirements

What you’ll need

GED or high school diploma or equivalent
Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field
Excellent written and verbal communication skills
Excellent organizational and time management skills
Strong organizational and multi-tasking skills
Attention to detail and a devotion to accuracy
Experience with Microsoft Office Suite, Google Workspace and web based business applications
A good high speed internet connection and a dedicated work area
Independent, self-starting, and able to connect with a distant team
Associate of Arts or Bachelor of Arts preferred
Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses preferred
Experience using CRM, ticketing, property management or customer service software preferred
Experience working with remote/distributed teams preferred
Excellent dispute resolution and problem solving skills preferred

Benefits

Comp & perks

Home office setting and flexible working
Medical, Dental & Vision Insurance
401(k) business match retirement plan
Vacations & Time Off
EAP, Employee Assistance Program
Professional Development Reimbursement
Opportunities for training and career advancement
Staff health & wellness services
Collaborative and inclusive work environment