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Thrive Tribe. Support clients through the onboarding process using a positive, client-centred approach .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while supporting clients in achieving health outcomes through a client-centered approach. Proficient in case management and familiar with Information Governance and Clinical Governance requirements.
Highest-signal resume keywords
Customer ServiceCommunication SkillsCase ManagementHealth Intervention Pathway GuidanceInformation Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic NatureCaring NatureFlexibility
Tools & Technologies
Case Management System
Industry Keywords
Onboarding ProcessHealth OutcomesClient-Centered ApproachClinical GovernanceOrganisational Ethos
About the role
Key responsibilities & impact- Support clients through the onboarding process using a positive, client-centred approach
- Motivate clients to achieve health outcomes and ensure screening is carried out to high standards
- Guide clients toward the most appropriate health intervention pathway
- Use the case management system to accurately record referral information and timely case updates
- Respond to information requests from clients, partner organisations, and the public
- Collaborate with colleagues across Thrive Tribe services on new projects and service developments
- Consider Information Governance and Clinical Governance legislation, requirements, and guidance
- Help maintain Thrive Tribe’s organisational ethos and embed its values across services
Requirements
What you’ll need- Excellent customer service and communication skills
- Empathetic and caring nature
- Experience supporting clients to make healthy lifestyle choices is advantageous
- Ability to offer flexibility regarding work pattern
- Ability to work 30 hours per week, including Friday evening work until 8:00pm
- Flexibility across daytime and evening hours
- Possible Saturday working during peak periods
- Right to work in the UK
- CV and covering letter required for application
Benefits
Comp & perks- Regular team events and activities, including ThriveFest and the annual Challenge Weekend
- Flexible working
- Tailored health and wellbeing support, including access to life coaching
- Rewards portal offering discounts on shops, restaurants, and days out
- Enhanced parental leave
- 23 days holiday (pro rata for part-time hours), increasing every year up to a maximum of 29 days, plus Bank Holidays
- A day on us to live by our values
- Online counselling
- Opportunities to get active with colleagues
- Learning and development opportunities, including opportunities to grow, broaden skills, lead projects, and progress
- Regular career conversations
- Peer reflection platform for colleague recognition
- Employee Experience team support