Account Manager

Thrive

. Drive revenue growth within assigned accounts by identifying upsell, cross-sell, and expansion opportunities while meeting or exceeding sales targets.

Posted 10/27/2026full-timeTraverse City • Michigan • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and account management, with a proven ability to drive revenue growth through upselling and cross-selling strategies. Proficient in maintaining customer relationships and managing sales pipelines using Salesforce.com or equivalent CRM tools.

Highest-signal resume keywords

Account ManagementConsultative SalesSalesforce.comRevenue GrowthCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Pipeline ManagementProposal DevelopmentNegotiationBusiness DevelopmentRevenue Target Achievement

Soft Skills

Excellent CommunicationStrong Presentation SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Salesforce.comCRM Tools

Industry Keywords

Managed ServicesTechnology SolutionsCybersecurityCloud ServicesSaaS

Tech Stack

Tools & technologies

CloudCyber SecuritySFDC

About the role

Key responsibilities & impact

Drive revenue growth within assigned accounts by identifying upsell, cross-sell, and expansion opportunities while meeting or exceeding sales targets.
Build and maintain strong relationships with key client stakeholders to understand business goals, challenges, and evolving technology needs.
Serve as a trusted advisor to customers by articulating Thrive’s value proposition and recommending solutions through a consultative sales approach.
Develop and manage a healthy sales pipeline, including prospecting within existing accounts and qualifying new opportunities.
Prepare proposals, quotes, and pricing recommendations, and support contract negotiations within approved margin and business guidelines.
Partner closely with internal technical, delivery, and support teams to design solutions that align with customer requirements and business outcomes.
Act as a customer advocate by proactively addressing concerns, coordinating internal resources, and helping ensure a high-quality client experience.
Monitor account health, service trends, and customer feedback to identify risks, improve satisfaction, and support retention.
Maintain accurate account details, opportunity tracking, pipeline activity, and forecasts in Salesforce.com or equivalent CRM tools.
Stay current on Thrive’s services, industry trends, and relevant technologies to effectively position solutions and identify market opportunities.
Represent Thrive professionally in client meetings, business reviews, and industry networking events.
Travel as needed to meet with customers, prospects, and internal teams.
Perform other related duties as assigned.

Requirements

What you’ll need

3+ years of successful experience in account management, consultative sales, business development, or technology solution sales.
Proven track record of achieving or exceeding revenue targets and growing existing customer accounts through expansion, upsell, or cross-sell strategies.
Strong experience managing customer relationships and building credibility with decision-makers and executive-level stakeholders.
Demonstrated ability to uncover client needs, navigate objections, and recommend solutions that align with business goals and outcomes.
Excellent verbal and written communication skills, including strong presentation, proposal, and negotiation capabilities.
Strong business acumen and comfort discussing technology, managed services, cybersecurity, cloud, or related IT solutions.
Experience maintaining accurate pipeline activity, account plans, and sales forecasts in Salesforce.com or a comparable CRM platform.
Highly organized with strong follow-through, time management, and the ability to manage multiple priorities in a fast-paced environment.
Collaborative, customer-focused, and able to work effectively across sales, technical, delivery, and support teams.
Preferred: experience in managed services, technology services, SaaS, telecommunications, or other recurring-revenue business models.
Preferred: experience supporting contract renewals, pricing discussions, and proposal development.