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Thrive

Client Delivery Manager

Thrive

. Build strategic relationships with key client stakeholders .

Posted 10/24/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $75,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and business operations, with a strong focus on process improvement and project management. Proven ability to drive product adoption and customer satisfaction while managing contract performance and account health.

Highest-signal resume keywords
Customer Relationship ManagementProject ManagementRisk ManagementITIL/ITSM CertificationServiceNow Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
End-To-End Change ManagementProcess ImprovementAccount Revenue ExpansionContract Renewal ManagementCustomer Onboarding Activities
Soft Skills
Active ListeningLearning AgilityCustomer-Centric ApproachProactive Problem SolvingCross-Functional Collaboration
Tools & Technologies
ServiceNow PlatformCustomerGauge
Certifications & Qualifications
ITIL CertificationLean Six Sigma Certification
Industry Keywords
Managed ServicesDigital ExperienceBusiness AcumenAgile MethodologyBest-Practice Adoption

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Build strategic relationships with key client stakeholders
  • Identify client pain points and desired outcomes affected by contracted services
  • Provide measurable customer value realization
  • Solve complex customer problems with Thrive resources
  • Optimize utilization of products and services
  • Ensure best-practice adoption across customer environments
  • Drive product adoption, customer satisfaction, advocacy, referenceability, and account health
  • Manage contract P&L and improve year-over-year performance
  • Identify opportunities to expand account revenue
  • Prepare and drive successful contract renewals
  • Manage customer onboarding activities
  • Facilitate training and enablement
  • Drive customer advocacy initiatives
  • Manage and resolve escalations promptly
  • Serve as the primary point of contact for assigned accounts
  • Travel to client sites as needed

Requirements

What you’ll need
  • Customer relationship management
  • Business operations
  • End-to-end change management
  • Process improvement
  • Project management, including scoping, planning, milestone tracking, and documentation
  • Risk management
  • Customer-centric and proactive approach
  • Ability to work across functional teams
  • Accountability as customer advocate and Thrive business owner
  • Basic AI and workflow principles
  • Active listening
  • Learning agility
  • 5+ years of digital experience as a Client Delivery Manager
  • Managed Services experience is a plus
  • Strong general business acumen
  • ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
  • College degree in a related field preferred, or commensurate work experience
  • General understanding of technology and managed services
  • Agile methodology and Six Sigma are helpful
  • Experience with ServiceNow Platform and CustomerGauge
  • ITIL as the foundation for customer delivery