Director, Security Operations Center

Thrive

. Oversee the daily operations of Thrive’s Security Operations Center, leading and mentoring Tier 1 and Tier 2 SOC Analysts.

Posted 9/19/2026full-timeRemote • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in security operations management, incident response, and threat detection, with a strong focus on developing effective processes and mentoring SOC analysts. Proficient in creating metrics and reports to enhance operational efficiency and customer service.

Highest-signal resume keywords

Security Operations Center ManagementIncident Response DevelopmentThreat Detection and AnalysisPerformance Metrics and KPIsCISSP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementThreat ManagementSecurity Event MonitoringProcess ImprovementPlaybook CreationThreat TriageIncident InvestigationSecurity ReportingSystem AdministrationResource Management

Soft Skills

Critical ThinkingProblem-SolvingWritten CommunicationVerbal CommunicationCoaching and Mentoring

Certifications & Qualifications

CISSP

Industry Keywords

Service Level AgreementsSOC ExperienceThreat VectorsCustomer ServiceFast-Paced Environment

About the role

Key responsibilities & impact

Oversee the daily operations of Thrive’s Security Operations Center, leading and mentoring Tier 1 and Tier 2 SOC Analysts.
Manage security event monitoring, incident response, and resource management.
Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting.
Develop incident response and incident management playbooks, including threat triage, incident investigation, and incident resolution.
Ensure compliance with Service Level Agreements, process adherence, and process improvement.
Perform threat management and threat modeling, identify threat vectors, and develop security monitoring use cases.
Proactively monitor and respond to known and emerging threats.
Create reports, dashboards, and metrics for clients and senior management.
Motivate and coach individual contributors to achieve departmental goals and consistent customer service.
Drive continuous improvement of SOC incident handling and security investigations.
Define metrics and KPIs to drive quality and efficiency.
Conduct annual performance reviews for direct reports.
Uphold procedural requirements for prioritization, communication, documentation, and escalations.
Follow up with customers to identify improvement areas and provide feedback to internal teams and management.
Serve as the escalation point for SOC customer service and technical issues.
Adjust priorities and balance responsibilities in a fast-paced environment.
Perform other duties as required.

Requirements

What you’ll need

Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
Professional experience in a system administration role supporting multiple platforms and applications.
Proven critical thinking and problem-solving skills.
Experience with creating playbooks and effective security processes.
Excellent written and verbal communication skills.
2–3 years of SOC experience; managerial experience preferred.
CISSP preferred.