Engineer, M365 Implementation

Thrive

. Complete Thrive Projects for new and existing clients .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT project implementation, particularly with Office 365 Email and Communication services, and possesses strong analytical skills for assessing client environments. Effective in managing multiple projects while communicating clearly with stakeholders and ensuring adherence to ITIL methodology.

Highest-signal resume keywords

Office 365 Email ImplementationWindows Server ManagementM365 Tenant ManagementITIL MethodologyServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MigrationNetwork SupportServer SupportProject ManagementMonitoring ToolsRemote ManagementTechnical DocumentationEngineering TasksTime ManagementChange Management

Soft Skills

Self-MotivatedTeam CollaborationClear CommunicationProblem SolvingProcess Improvement

Tools & Technologies

ServiceNowMicrosoft Endpoint ManagementHEXExchangeGoogle Environments

Certifications & Qualifications

Bachelor’s DegreeTechnical Degree

Industry Keywords

IT ProjectsClient EnvironmentsSupport HandoffProject PlansTechnical Kickoffs

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Complete Thrive Projects for new and existing clients
Implement IT projects involving Office 365 Email and Communication services, Microsoft Endpoint Management, and email migration between HEX, Exchange, O365, and Google environments
Work with diverse computing environments across business clients
Analyze and document unfamiliar client environments and assess the quickest path to project completion
Present implementation plans at technical kickoffs, including dependencies, requirements, potential conflicts, and testing procedures
Complete engineering tasks under the direction of Engineering Management and Project Managers according to formal project plans
Assist with Support Handoff requirements for long-term maintenance by the Thrive Service Desk
Communicate project plans, potential impacts, and testing procedures clearly and professionally to customers
Track and manage time effectively across multiple ongoing projects
Work with Engineers, Project Managers, Deployment Engineers, and Thrive clients to accomplish project goals

Requirements

What you’ll need

Bachelor’s Degree, Technical Degree or equivalent work experience
2-4+ years of Administrative and/or Project experience with Windows Server and M365 Tenant Management
2-4+ years of workstation, network, and/or server support experience
Experience with monitoring and remote management tools
Self-motivated with ability to work both independently and in a team environment
Experience using ServiceNow (or other project management software) (Preferred)
Experience in ITIL methodology and change management processes (Preferred)
Willingness to improve team process and contribute to team and company initiatives (Preferred)