Systems Administrator

Thrive

. Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests.

Posted 9/23/2026full-timeHong Kong • Hong KongMid-LevelSenior💰 $63,000 - $92,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, with a strong focus on troubleshooting and resolving complex incidents in multi-tenant environments. Proficient in utilizing various tools and technologies to enhance service delivery and ensure client satisfaction.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementPowerShell ScriptingIncident ManagementNetworking (Layer 2/3, VLANs, DHCP/DNS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ServerActive DirectoryAzure AD/EntraExchange/M365 AdministrationIntuneSharePointNetworkingEndpoint SecurityBackup/Disaster RecoveryPatch Management

Soft Skills

Excellent CommunicationTime ManagementCustomer ServiceTeam CollaborationMentoring

Tools & Technologies

EDR/AVSoftware UtilitiesVendor-Specific ToolsChange Management ToolsDocumentation Tools

Certifications & Qualifications

CompTIA Network+CompTIA A+Microsoft Certified: Azure Administrator (AZ-104)Microsoft 365 Administrator (MS-102)ITIL v4 Foundation

Industry Keywords

IT SupportMulti-Tenant EnvironmentsService RequestsRoot-Cause AnalysisSecurity Best Practices

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests.
Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution.
Perform secondary response and advanced troubleshooting of escalated customer issues.
Analyze and document unfamiliar client server, workstation, and network environments.
Support and troubleshoot diverse computing environments across business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents.
Troubleshoot and resolve high-level workstation, server, and network incidents independently.
Use software utilities and vendor- or application-specific tools to resolve customer incidents.
Set and manage client expectations throughout troubleshooting.
Communicate troubleshooting actions and resolutions in language appropriate to the audience.
Provide guidance on applications, Thrive best practices, and infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices.
Evaluate client environments and identify improvement opportunities.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement.
Review client environments for security best practices and identify risks.
Participate in change management activities.
Monitor and manage escalated service tasks, ensuring prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers.
Collaborate with team leadership to improve service delivery.

Requirements

What you’ll need

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills.
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. (Optional Qualification)
Preferred certifications: CompTIA Network+ / A+; Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102); ITIL v4 Foundation (modules).