Systems Administrator

Thrive

. Provide remote support across diverse, multi-tenant environments .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing remote IT support across multi-tenant environments, with a strong focus on advanced troubleshooting, incident management, and client communication. Proficient in utilizing various tools and technologies to enhance service delivery and ensure security compliance.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementPowerShell ScriptingIncident ManagementEndpoint Security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtual Desktop SupportNetworking (Layer 2/3, VLANs, DHCP/DNS, NAT, VPNs)Backup/Disaster RecoveryPatch ManagementChange Control

Soft Skills

Excellent CommunicationTime ManagementCustomer ServiceTeam CollaborationMentoring

Tools & Technologies

Azure AD/EntraExchange/M365IntuneSharePointSoftware Utilities

Certifications & Qualifications

CompTIA Network+CompTIA A+Microsoft Certified: Azure Administrator (AZ-104)Microsoft 365 Administrator (MS-102)ITIL v4 Foundation

Industry Keywords

Multi-Tenant EnvironmentsService RequestsRoot-Cause AnalysisSecurity RisksContinuous Improvement

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Provide remote support across diverse, multi-tenant environments
Handle escalated incidents and complex service requests
Communicate with customers via phone, email, and chat, providing updates and case status
Perform advanced troubleshooting of escalated workstation, server, and network issues
Analyze and document unfamiliar client server, workstation, and network environments
Perform root-cause analysis and resolve complex incidents independently
Use software utilities and vendor- or application-specific tools to resolve incidents
Manage client expectations and communicate troubleshooting actions and resolutions clearly
Advise clients on applications, best practices, and infrastructure standards
Develop, document, and help implement client standards
Identify recurring issues and contribute to permanent resolutions and continuous improvement
Review client environments for security risks and participate in change management
Monitor and manage escalated service tasks, including prioritization, documentation, and escalation
Provide escalated support, mentoring, and technical leadership to other engineers

Requirements

What you’ll need

Experience supporting virtual desktops
3–5 years in IT support/operations, including MSP or multi-tenant experience
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
Experience with endpoint security (EDR/AV), backup/DR, and patch management
Proficient with PowerShell scripting and automation
Strong incident management, change control, and documentation
Excellent written and verbal communication, documentation, and time-management skills
Ability to work independently and collaboratively in a team environment
Availability to work after hours or participate in on-call rotations as required
Excellent customer service skills
Preferred certifications: CompTIA Network+ / A+; Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102); ITIL v4 Foundation (modules)