Systems Administrator

Thrive

. Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution.

Posted 11/5/2026full-timeClark Global City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, with a strong focus on troubleshooting and resolving complex workstation, server, and network incidents. Proficient in managing client expectations and providing clear communication to both technical and non-technical audiences.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementPowerShell ScriptingIncident ManagementCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking (Layer 2/3, VLANs, DHCP/DNS, NAT, VPNs)Endpoint Security (EDR/AV)Backup/Disaster RecoveryPatch ManagementChange ControlDocumentationRoot-Cause AnalysisTroubleshootingClient Standards DevelopmentContinuous Improvement

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementTeam CollaborationMentoring

Tools & Technologies

Azure AD/EntraExchange/M365IntuneSharePointSoftware Utilities

Certifications & Qualifications

CompTIA Network+CompTIA A+Microsoft Certified: Azure Administrator (AZ-104)Microsoft 365 Administrator (MS-102)ITIL v4 Foundation

Industry Keywords

IT SupportManaged Service Provider (MSP)Multi-Tenant ExperienceSecurity Best PracticesChange Management

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution.
Perform secondary response and advanced troubleshooting of escalated customer issues.
Analyze and document unfamiliar client server, workstation, and network environments.
Support and troubleshoot diverse computing environments across business clients.
Perform root-cause analysis of workstation-, server-, and network-level incidents.
Troubleshoot and resolve high-level workstation, server, and network incidents independently.
Use software utilities and vendor- or application-specific tools to resolve incidents.
Manage client expectations and provide updates, next steps, and appropriate urgency.
Communicate troubleshooting actions and resolutions clearly to technical and non-technical audiences.
Guide clients on applications, best practices, and infrastructure standards.
Develop, document, and help implement client standards; evaluate environments and identify improvements.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement.
Review client environments for security best practices and participate in change management.
Monitor and manage escalated service tasks, ensuring prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to engineers.

Requirements

What you’ll need

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills.
Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. (Optional qualification)
Preferred certifications: CompTIA Network+ / A+; Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102); ITIL v4 Foundation (modules).