Systems Administrator, Patch Management

Thrive

. Follow Thrive's established best practices for task management .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workstation and server support, with a strong focus on patch management, troubleshooting, and client communication. Proficient in Microsoft Operating Systems, Active Directory, and modern RMM tools, while maintaining a customer-centric approach.

Highest-signal resume keywords

Workstation And Server SupportPatch ManagementActive DirectoryMicrosoft Operating SystemsCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patch ManagementTroubleshootingScripting LanguagesPowerShellSQL QueriesLinux AdministrationMac OS AdministrationNetworking FundamentalsTechnical AI Prompt GenerationInformation Technology Concepts

Soft Skills

Excellent Problem SolverSelf-MotivatedDetail OrientedExcellent Communication SkillsCustomer Service Focus

Tools & Technologies

ServiceNowKaseyaNinjaOneIntuneGroup Policy

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 Administrator (MS-102)ITIL Foundation (v4)

Industry Keywords

Case ManagementChange ControlConfiguration ManagementDocumentationClient Expectations

Tech Stack

Tools & technologies

LinuxServiceNowSQL

About the role

Key responsibilities & impact

Follow Thrive's established best practices for task management
Manage the daily prioritization, coding, and routing of service incidents, requests, and change control
Design and implement patching schedules and configurations aligned with customer requirements and Thrive Service Offerings
Set and manage client expectations throughout troubleshooting, focusing on prompt resolution and customer service
Troubleshoot patching issues, installation failures, and configuration-related errors
Perform patch maintenance including onboarding, approvals, catalog updates, and client configurations
Create and maintain documentation for processes, procedures, and system configurations
Communicate regularly with clients regarding patching and configurations
Document time within the case management system following Thrive’s best practices
Communicate with customers via phone, email, and chat, providing clear updates and case status throughout resolution
Organize and own customer cadence meetings to discuss patch configuration and patch health score results
Stay current on new technologies to provide updated support and training to staff and clients
Collaborate with team members and support tasks outside core responsibilities as needed
Perform other duties as assigned by management
May require working outside normal business hours as needed

Requirements

What you’ll need

Bachelor’s degree, technical degree, or equivalent work experience and certifications
5+ years of workstation and server support experience
Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
Self-motivated, with the ability to work independently or in a team environment
Understanding of Microsoft Operating systems and installation methods
Experience with Active Directory, Group Policy, Intune
Excellent written and verbal communication skills
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users
Willingness to train, learn, and educate others
Detail oriented position requires high attention to detail
Ability to manage multiple tasks of varying priority
Optional: 3+ years Linux administration experience
Optional: 3+ years Mac OS administration experience
Broad knowledge of information technology processing systems, concepts, and methodologies
Demonstrated aptitude for learning new technologies
Knowledge of Kaseya, NinjaOne, or other modern RMM tool
Experience with Microsoft/Linux Server and Workstation Operating Systems
Experience with scripting languages, PowerShell and SQL queries preferred
Experience with ServiceNow or related case management software
Knowledge of networking fundamentals and essential internet technologies
Experience with technical AI prompt generation
Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Administrator (MS-102), ITIL Foundation (v4)