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TIAA

Client Service Associate

TIAA

. Serve as dedicated point of contact for day-to-day client queries, responding promptly and escalating concerns as needed .

Posted 11/5/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and compliance with AML/KYC regulations while effectively coordinating client events and preparing accurate investment reports. Proficient in utilizing Microsoft Office and AI tools to enhance efficiency and streamline processes.

Highest-signal resume keywords
Client Relationship ManagementAML/KYC ComplianceInvestment Strategies KnowledgeMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client OnboardingInvestment ReportingPrivate Market Asset ClassesPublic Market Asset ClassesReal Estate KnowledgeFixed Income KnowledgeEquities Knowledge
Soft Skills
Strong OrganizationPrioritizationTeam CollaborationIndependent Work
Tools & Technologies
CRM SoftwareAI ToolsAutomation Tools
Industry Keywords
Financial ServicesComplianceInvestor RelationsRegulatory Changes

About the role

Key responsibilities & impact
  • Serve as dedicated point of contact for day-to-day client queries, responding promptly and escalating concerns as needed
  • Proactively support clients and build knowledge of relevant investment strategies and products
  • Oversee the onboarding of new investors whilst ensuring AML/KYC and compliance obligations are met
  • Coordinate and attend client events, including Investor Days, Investor Committee meetings, webinars, and site visits
  • Review and distribute investment and customised investor reports, ensuring accuracy and meeting deadlines
  • Liaise with Finance, Legal, Distribution, Compliance, and third-party custodians and administrators
  • Prepare supporting materials for client meetings and maintain CRM data
  • Support projects that reduce risk, improve efficiency, or enhance client service
  • Monitor regulatory changes relevant to the role

Requirements

What you’ll need
  • Degree-educated
  • 1–3 years' experience in financial services, including a client-facing role
  • Experience and knowledge of private and public market asset classes (real estate, real assets, fixed income, equities)
  • Proven experience managing client relationships
  • Strong attention to detail, organization, and prioritization
  • Able to work independently and as part of a team to meet goals
  • Fluent English; German is desirable but not required
  • Proficient in Microsoft Office
  • Experience using AI tools and automation to streamline processes and improve efficiency (desirable)
  • This role requires no regulatory designation

Benefits

Comp & perks
  • Equal opportunity employment practices
  • Diverse and inclusive workplace
  • Online application accessibility support for individuals with disabilities
  • Future-focused skills and AI tools
  • Meaningful learning experiences and development pathways