Communications Consultant

TIAA

. Partner with institutional clients and advisors or internal stakeholders to deliver communications driving participant engagement during critical plan transitions .

Posted 9/29/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $83,100 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering multichannel communications campaigns, aligning strategies with corporate objectives, and ensuring compliance with regulatory requirements. Proficient in utilizing marketing automation platforms to track engagement metrics and enhance participant communication during plan transitions.

Highest-signal resume keywords

Marketing Automation PlatformsCommunication StrategyContent DevelopmentFinancial Services ExperienceRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Multichannel CommunicationsCampaign DevelopmentCopywritingEngagement Metrics TrackingTemplate Management

Soft Skills

CollaborationRelationship ManagementStorytelling

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Financial ServicesRetirement PlansBenefits CommunicationsInstitutional ClientsCompliance

About the role

Key responsibilities & impact

Partner with institutional clients and advisors or internal stakeholders to deliver communications driving participant engagement during critical plan transitions
Develop and deliver multichannel communications campaigns for assigned plan change projects
Align communications with Corporate, Brand, client, and Institutional Relationships segment objectives
Deploy communications using internal marketing automation platforms
Track engagement metrics and adjust strategies based on performance data
Create and disseminate communications for institutional news, plan updates, and general mailings
Create, refine, and manage communication templates and resources
Collaborate with Legal, Compliance, Marketing, and Client Services to ensure regulatory and business alignment

Requirements

What you’ll need

3+ years of experience required
3+ years of experience in marketing, communications, or client-facing roles preferred
3+ years of experience in financial services, retirement plans, benefits communications, or related field preferred
Bachelor's degree preferred
Experience with marketing automation platforms
Knowledge of communication strategy, channel management, content development, copywriting, relationship management, storytelling, and TIAA products/services
Ability to collaborate with Legal, Compliance, Marketing, Client Services, institutional partners, transition teams, product owners, and readiness groups
Ability to meet regulatory requirements and business objectives

Benefits

Comp & perks

Superior retirement program
Competitive health, wellness, and work-life offerings
Learning experiences and development pathways
Incentive program linked to performance may be included, depending on the role
Accessibility support for the online application process
Drug-free and smoke-free workplace