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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and managing AI content strategies, frameworks, and tools while advocating for human-centered design. Proven ability to lead cross-functional collaboration and implement quality tracking mechanisms for content workstreams.
Highest-signal resume keywords
Content StrategyAI Tools DevelopmentAgile Delivery ModelPrompt Library ManagementFigma Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ManagementUX WritingAI Usage GuidelinesQuality Tracking SystemsCreative Problem-SolvingContent Workstream LeadershipAI Governance Frameworks
Soft Skills
CollaborationCommunicationLeadership
Industry Keywords
Human-Centered DesignCross-Functional CollaborationHigh-Impact Outcomes
About the role
Key responsibilities & impact- Lead development and management of TIAA's internal AI content strategy tools
- Develop frameworks and tools for creating and managing content
- Establish AI usage guidelines and best practices
- Build comprehensive prompt libraries
- Collaborate with development teams on tool capabilities
- Work cross-functionally to enhance AI systems
- Implement quality tracking mechanisms
- Manage a content workstream with research, design, legal, compliance, product management, and engineering teams
- Define and advocate for an ambitious content AI vision
- Create and execute scalable plans incorporating agentic AI
- Advocate for human-centered design and communicate concepts to varied audiences
- Write and foster collaborative iteration and experimentation
- Lead strategy, prioritization, and delivery of content across user journeys
Requirements
What you’ll need- 5+ years of work experience required
- University degree preferred
- Content strategy, management, and UX writing experience
- Leadership experience building and managing AI tools for content teams
- Experience developing AI usage guidelines, principles, and best practices
- Strong background in content management in an Agile delivery model
- Track record of shipping high-impact outcomes in a fast-moving environment
- Experience creating and managing prompt libraries
- Experience establishing AI quality tracking systems
- Demonstrated working knowledge of Figma
- Experience with creative problem-solving across cross-functional partners
- Experience leading all phases of content workstreams
- Experience contributing to AI governance frameworks and best practices
- Ability to collaborate with stakeholders across the enterprise