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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving, analytical, and critical-thinking skills while effectively managing multiple tasks and collaborating with cross-functional teams. Proficient in Microsoft Office products and possesses a keen interest in design, technology, and client experience.
Highest-signal resume keywords
Microsoft Office ProficiencyStrong Problem-Solving SkillsData AnalysisVerbal and Written CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsCritical ThinkingAnalytical SkillsClient Experience ResearchBusiness Intelligence
Soft Skills
CollaborationAdaptabilityStrong Organizational Skills
Tools & Technologies
PowerPointWordExcelOutlook
Industry Keywords
Human-Computer InteractionInteraction DesignUX DesignProduct ManagementCognitive Science
About the role
Key responsibilities & impact- Attend meetings, deliver presentations, and explore business-specific tasks
- Work closely with cross-functional groups to understand the organization
- Complete strategically aligned assignments and projects supporting TIAA’s strategy and mission
- Create resolutions for complex problems and/or transactions requiring business expertise
- Perform clerical duties, including taking memos, organizing documents, maintaining files, photocopying, and faxing
- Assist in preparing information and research materials, including PowerPoint presentations
- Take meeting notes and provide them to team members
- Research and gather documentation as directed
- Attend training programs, speaker series, lunch-and-learns, company functions, and social networking events
- Shadow multiple office jobs and train in a variety of tasks
- Potentially contribute to research, interaction and visual design, prototyping, AI experiences, and design systems
- Support CX Strategy & Transformation through voice-of-customer work, experimentation, closing the loop with clients, and facilitating cross-functional practices
Requirements
What you’ll need- Current enrollment in a degree-seeking program with expected graduation between December 2027 and June 2029
- Minimum GPA of 3.0
- Must have authorization to work in the U.S.
- Must not require current or future work visa sponsorship to retain U.S. work authorization
- No prior work experience required
- Preferred majors include Human-Computer Interaction, Interaction Design, UX/UX Design, Graphic/Visual Design, Product Management, Business, Economics, Information Systems, Human Factors, Cognitive Science, Psychology, Data Analytics, Data Science, Statistics, Business Intelligence, Communications, Marketing, or a related client-experience field
- Knowledge of Microsoft Office products, including PowerPoint, Word, Excel, and Outlook
- Strong problem-solving, analytical, and critical-thinking skills
- Ability to analyze data to identify trends
- Strong organizational skills and ability to manage multiple tasks
- Strong verbal and written communication skills
- Willingness to collaborate and embrace change
- Interest in design, technology, client experience, customer research, product strategy/management, data analytics, reporting, and business intelligence
- Passion for client experience and client insights
- Minimum GPA of 3.0
Benefits
Comp & perks- 10-week summer internship program
- Robust training and onboarding program
- Ongoing speaker series
- Lunch-and-learns
- Cohort engagement activities
- Company functions and social networking events providing career growth and personal development opportunities
- Superior retirement program
- Competitive health, wellness and work life offerings
- Financial, emotional, and physical well-being support
- Support for reasonable accommodations during the application process
- Drug-free and smoke-free workplace
