Field Change Communications – Administration

TIAA

. Own end-to-end strategy and execution of field communications for TW&A wealth advisory teams .

Posted 9/17/2026full-timeFrisco • New York • United StatesSeniorLead💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing field communications and change management strategies within the wealth advisory sector, leveraging strong relationship management and content development skills to enhance stakeholder engagement and communication effectiveness.

Highest-signal resume keywords

Field Communications StrategyChange ManagementContent DevelopmentCommunication Channel ManagementWealth/Financial Services Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management StrategyContent DevelopmentCommunication PlanningSuccess Metrics MonitoringProject Inventory Management

Soft Skills

AdaptabilityAudience-Focused CommunicationRelationship ManagementStorytellingConsultative Communication

Tools & Technologies

Viva EngageWealth Distribution Hub

Industry Keywords

Wealth AdvisoryTIAA Products/Services AcumenFinancial Services Industry TrendsCross-Functional CollaborationStakeholder Engagement

About the role

Key responsibilities & impact

Own end-to-end strategy and execution of field communications for TW&A wealth advisory teams
Set the vision and approach for field communications and oversee development of change-related collateral
Develop and execute holistic field/client-facing change management and communication strategies across email, Viva Engage, and Wealth Distribution Hub
Develop role-based communication forums, best-practice sharing, and ongoing support with Practice Management
Manage the Distribution Change calendar, monthly Wealth Enablement updates, and key communication forums for Field, Distribution, COO, and Executive Management audiences
Centralize communications and collateral for Wealth Distribution teams and coordinate communication timelines, methodologies, and content
Align communication strategy and execution with Distribution, Marketing, Product, Change Management, Training, Wealth CAO, and broader Wealth teams
Design and implement an Advisor support line and other field-supporting projects
Create and monitor success metrics by communication method and channel, using engagement data and field feedback to refine execution
Advise partners and provide sign-off on communication strategies, field-facing tool enhancements, and key projects
Foster strategic relationships with Wealth leadership and cross-functional stakeholders
Coordinate messaging with Training and Practice Management teams
Manage the overall Wealth Enablement communication plan, project inventory, team calendar, and internal/key partner communications
Serve as point of contact for Field Social Media strategy and partner with Legal, Compliance, and Supervision on program requirements
Monitor competitors and peer organizations for emerging wealth and financial services industry trends
Manage team performance through regular feedback and formal performance reviews, supporting delivery, engagement, motivation, and development

Requirements

What you’ll need

8+ years of work experience required
10+ years of work experience preferred
University degree preferred
Experience with field communications and change management strategy
Experience developing content, collateral, messaging, and communication channels
Experience managing communication calendars, project inventories, and communication plans
Experience creating and monitoring communication success metrics using engagement data and field feedback
Wealth/financial services industry knowledge and TIAA products/services acumen
Skills in adaptability, audience-focused communication, communication channel management, communication strategy, consultative communication, content development, copywriting, relationship management, storytelling, and TIAA products/services acumen
Ability to partner with Legal, Compliance, Supervision, Training, Practice Management, Marketing, Product, Change Management, Operations, and other cross-functional teams
Ability to work in a collaborative in-office environment
Sedentary work physical requirement

Benefits

Comp & perks

Superior retirement program
Competitive health, wellness, and work life offerings
Financial, physical, emotional, and financial well-being support
Future-focused skills and AI tools
Meaningful learning experiences and development pathways
Incentive program linked to performance may be included, such as annual discretionary incentives or non-annual sales incentives
Accessibility support and reasonable accommodation for the application process
Drug-free and smoke-free workplace