Client Account Manager – Music Promoters

Ticketmaster

. Manage day-to-day client relationships for music promoters, venues, and Ticketmaster clients .

Posted 10/5/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client account management capabilities, with a focus on proactive communication and problem resolution. Proficient in managing ticket inventory and event operations while ensuring high customer service standards.

Highest-signal resume keywords

Client Account ManagementTicketing Industry ExperienceTicketmaster Systems KnowledgeExcellent Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

I.T. LiteracyWindows Office SuiteTicket Inventory ManagementEvent On-Sales ManagementClient Information Management

Soft Skills

Interpersonal SkillsCustomer Care SkillsOrganisational SkillsAttention to DetailFlexible Approach

Industry Keywords

Music PromotionEvent ManagementCustomer ServiceSales Activity ReportingHealth and Safety Compliance

About the role

Key responsibilities & impact

Manage day-to-day client relationships for music promoters, venues, and Ticketmaster clients
Provide proactive client account management, system support, and query resolution
Develop and maintain understanding of client business needs and identify new business opportunities or efficiencies
Review and update client information and deal sheets, including contractual information and service charges
Monitor and control ticket inventory to maximise retail potential
Own and manage event on-sales, including attendance throughout the on-sale period as directed
Ensure event information is accurate, current, and accessible across contact centre, IVR, and e-commerce sales channels
Notify internal departments of cancelled or amended events and assist with identifying affected customers
Collaborate with Sales, Client Marketing, Event Programming, Customer Service, and Event Operations teams
Manage and respond to inbound client communications in line with service-level agreements
Produce weekly client sales activity reports
Plan and manage event-day box offices at venue-based and greenfield sites
Provide high customer service standards to internal and external customers
Participate in shift work and perform duties flexibly across hours and locations
Assist with day-to-day Account Management Team administration
Comply with company policies, including health and safety requirements
Maintain a clean, tidy, safe, and secure working environment
Represent the company at functions, events, and PR visits
Perform other relevant duties as directed by the Line Manager or a Director

Requirements

What you’ll need

I.T. literate, including Windows Office Suite (Word, Excel, and Outlook)
Proven experience of the Ticketing Industry
Knowledge of Ticketmaster systems is preferable
Highly motivated and conscientious
Excellent communication, interpersonal, and customer care skills
Flexible approach to hours of work and location of duties
Ability to use self-initiative and work within a team
Excellent time management skills
Calm, patient, and professional manner
Confident telephone manner
Confident dealing with the general public face to face
Good organisational skills and high attention to detail

Benefits

Comp & perks

Inclusive working environment
Support to balance work and homelife
Professional and personal development opportunities
New experiences and learning from talented colleagues
Equal opportunity employment
Accessible leaders, attentive managers, and enthusiastic teams
Diverse and inclusive culture