Client Account Manager – System Venues

Ticketmaster

. Manage day-to-day client relationships with venues and promoters .

Posted 10/6/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and event operations, with a strong focus on customer service and effective communication. Proficient in ticketing systems and data management to enhance business efficiency and client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementTicketing Industry ExperienceTicketmaster Systems KnowledgeExcellent Communication SkillsEvent Operations Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

I.T. LiteracyWindows Office SuiteData ManagementEvent PlanningTicket Inventory Control

Soft Skills

Interpersonal SkillsTime ManagementOrganizational SkillsAttention to DetailProfessional Manner

Industry Keywords

Client MarketingEvent ProgrammingCustomer ServiceService Level AgreementsHealth and Safety Compliance

About the role

Key responsibilities & impact

Manage day-to-day client relationships with venues and promoters
Provide system support and resolve client queries
Understand client business needs and identify new business opportunities and efficiencies
Review and update client information and deal sheets, including contractual information and service charges
Monitor and control ticket inventory to maximize retail potential
Own and support event on-sales, including attendance throughout the on-sale period as directed
Ensure event information is accurate, current, and accessible across contact centre, IVR, and e-commerce platforms
Notify internal departments of cancelled or amended events and assist with affected-customer identification
Collaborate across Sales, Client Marketing, Event Programming, Customer Service, and Event Operations
Communicate event information clearly to internal and external stakeholders
Process and respond to inbound client communications in line with service level agreements
Produce weekly client sales activity reports
Plan and manage event-day box offices at venue-based and greenfield sites
Maintain high customer service standards
Participate in shift work and flexible duties as required
Contribute to team administration and continuous performance improvement
Comply with company policies, including health and safety
Maintain a clean, tidy, safe, and secure working environment
Represent the company at functions, events, and PR visits
Undertake other relevant duties assigned by the line manager or a company director

Requirements

What you’ll need

I.T. literate, including Windows Office Suite (Word, Excel, and Outlook)
Proven experience in the ticketing industry
Knowledge of Ticketmaster systems is preferable
Highly motivated and conscientious
Excellent communication, interpersonal, and customer care skills
Flexible approach to hours of work and location of duties
Ability to use self-initiative and work within a team
Excellent time management skills
Calm, patient, and professional manner
Confident telephone manner
Confident dealing with the public face to face
Good organizational skills and high attention to detail

Benefits

Comp & perks

Full-time, 40 hours per week, fixed-term contract
Inclusive working environment
Support to balance work and homelife
Professional and personal development opportunities
Opportunities to enjoy new experiences and learn from talented colleagues
Equal opportunities regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities