Client Development Director

Ticketmaster

. Operate as the voice of the customer internally by working with Ticketmaster business leaders to provide client experiences and outcomes .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $136,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and development within the live entertainment industry, focusing on client retention, upselling strategies, and maximizing revenue. Proficient in utilizing technology-enabled products and data-driven solutions to enhance client experiences and drive sales success.

Highest-signal resume keywords

Account ManagementClient Retention StrategiesSales Target AchievementProject ManagementDigital Media Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentSales Operations SupportMarket AnalysisProfitability AnalysisClient PresentationsUpselling StrategiesForecastingAnalytical ThinkingStrategic Account ReviewsRFP Coordination

Soft Skills

Communication SkillsCustomer ServiceCoachingCollaborationPresentation Skills

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointReal-Time Inventory Management Systems

Certifications & Qualifications

BA/BS in BusinessMarketing Diploma

Industry Keywords

Live Entertainment IndustryMajor League SportsMarket VenueDigital Media TrendsTechnology-Enabled Products

About the role

Key responsibilities & impact

Operate as the voice of the customer internally by working with Ticketmaster business leaders to provide client experiences and outcomes
Direct and collaborate on an account management blueprint to maximize revenue and renewals
Develop and implement upselling strategies for existing clients; track, monitor, and adjust plans
Develop, share, and implement best practices for assigned market segments
Forecast clients’ ticket and revenue contribution through client-level business plans, account strategy, profitability analysis, and program projections
Complete ad hoc sales operations support
Monitor support-team service levels to ensure SLAs are met
Coach and collaborate with client support, marketing, and account management teams
Retain assigned clients and maximize margin levels through renewal engagement
Collaborate cross-functionally to maximize client satisfaction scores
Identify new business opportunities and direct client acquisition against annual sales goals
Conduct strategic account reviews and identify products and pricing aligned with client needs
Develop relationships with key system and product users and provide product feedback
Identify opportunities for new products and enhancements
Address client concerns and ensure timely issue resolution
Deliver market analysis, competitor assessment, and market intelligence
Maintain accurate contact and account details in Salesforce
Monitor competitors and potential collaborators to identify opportunities and threats
Coordinate responses to RFPs
Retain accounts through relationships with key decision-makers and users
Drive TM1 Marketing product adoption and manage local nuances
Travel 35%-50%

Requirements

What you’ll need

Minimum 10-12 years’ experience in the live entertainment industry with a strong focus on account management and account development
BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience
Experience with live event ticketing or real-time inventory management systems preferred
Strong presentation and project management skills
Proven track record of exceeding sales targets
Experience leading change in a complex matrix-oriented organization with strong emphasis on team development
High level knowledge of digital media and industry trends
Strong competence in Microsoft Word, Excel, and PowerPoint
Experience in the live entertainment industry, especially with a major league sports team and major market venue is highly desirable
AI skills and understanding highly desirable
Strong understanding of technology-enabled products, software platforms, APIs, integrations and data-driven solutions for complex consultative sales cycles
Experience creating and delivering client presentations
Analytical and strategic thinking
Excellent customer service, communication, and consulting skills
35%-50% travel required

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA)
Free concert tickets
Generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave and baby bonuses
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Flexible work-from-home locations
Equal employment opportunity and reasonable accommodations
Potential use of AI-supported application screening and assessment with human review