Client Operations Manager

Ticketmaster

. Manage all client relationships as an advisor and consultant .

Posted 10/14/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and project management skills, with a focus on the ticketing and live entertainment industry. Proficient in communication, problem-solving, and utilizing technology to enhance client support and service delivery.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementTicketing Industry ExperienceMicrosoft Office ProficiencyTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient SupportProblem ResolutionQuality ControlEvent Management

Soft Skills

Strong Organizational SkillsAttention to DetailEffective CommunicationCreativityCustomer Focus

Tools & Technologies

Ticketing SystemsSelf-Service ToolsMicrosoft Office Suite

Industry Keywords

Enterprise SoftwareLive EntertainmentEvent NeedsStakeholder EngagementBest Practices

About the role

Key responsibilities & impact

Manage all client relationships as an advisor and consultant
Work with executives, departments, and stakeholders to meet and exceed client expectations
Standardize communication and support for clients across departments and team leadership
Advise clients on ticketing and event needs
Monitor client support service levels and promote self-service tools
Communicate product updates, new features, and functionality
Conduct regular client meetings to review best practices, project timelines, recommendations, and feedback
Direct and implement best practices for product and system installations, upgrades, and maintenance at client sites
Manage problem resolution by researching complaints, troubleshooting software, hardware, and event issues, and coordinating with Customer Service
Conduct quality control to ensure accurate event details in the ticketing system
Execute other assigned duties

Requirements

What you’ll need

3+ years’ experience in enterprise software industry is highly desirable
Experience with the ticketing industry highly desirable
H.S. diploma or equivalent
Bachelor’s degree preferred
Computer savvy and proficient with Microsoft Office suite
Confidence in written communication, listening, and presentation of data to clients, colleagues and Supervisor
Strong organizational skills and attention to detail
Strong customer relationship skills and customer focus
Strong leadership skills; experience in team leadership is helpful
Strong project management skills; project management experience is helpful
Good people skills to build trusted relationships with professionals on all levels
Creativity, latitude and problem-solving ability
Passion for the live entertainment industry and the public who experience it
Ability to learn new technology
Ability to successfully handle multiple projects simultaneously and challenging situations
Ability to travel up to 25% of the time
Ability to work flexible hours, including evenings and weekends for extended periods of time

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off
Paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Potential for flexible hours, including evenings and weekends