Client Support Representative – PT

Ticketmaster

. Support the Universe and TicketWeb divisions within Ticketmaster .

Posted 9/15/2026part-timeRemote • New Jersey • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong understanding of technology to enhance client experiences. Proficient in troubleshooting, process improvement, and maintaining service levels in a fast-paced environment.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTroubleshootingMicrosoft Office SuiteTicketing Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProcess ImprovementEvent ManagementReportingTechnical Support

Soft Skills

Clear CommunicationInterpersonal SkillsPrioritizationStrategic ThinkingProblem Solving

Tools & Technologies

ZoomTicketWebUniverse Web Portals

Industry Keywords

Live Event IndustryBox Office ExperienceService Level AgreementsClient Chargeback Monitoring

About the role

Key responsibilities & impact

Support the Universe and TicketWeb divisions within Ticketmaster
Deliver services supporting clients’ day-to-day use of ticketing systems and products
Maintain agreed-upon service levels and follow up with product and engineering teams for timely problem resolution
Train clients and share best practices
Provide operational support, including installs and upgrades
Handle inbound emails from clients and ticket buyers
Troubleshoot issues, provide solutions, and propose and implement process improvements
Work with clients via Zoom, email, and phone to build events, manage on/off sales, and pull reports
Resolve event host and fan issues and requests
Meet and exceed client service-level agreements
Optimize customer success flows and support experiences
Advise and assist with reporting
Monitor client chargeback activity, flag fraudulent trends, and alert relevant teams
Coordinate upgrades and hardware replacements at client sites
Collaborate with Sales and Product teams to address client needs and communicate roadblocks
Provide after-hours office support
Support Universe and TicketWeb web portals, releases, onboarding, and ongoing maintenance
Troubleshoot issues using appropriate techniques and tools to identify root causes
Research client/customer service-level complaints
Serve as primary contact for customer service escalations on behalf of clients
Log issues and user feedback, collaborate with developers to reproduce issues, solve problems, and verify fixes on managed websites

Requirements

What you’ll need

Minimum of 2 years of experience in a customer-facing role such as customer success, customer service, sales, or similar
Minimum of 1 year of account management experience, such as managing partnerships across the country while considering individual client needs
Strong understanding of technology and efficient technology use to help clients
Proficient working knowledge of Microsoft Office suite products
Understanding of the ticketing or live event industry is a bonus
Experience working in a box office is a bonus
Clear and concise verbal and written communication skills, including exceptional spelling and grammar
Excellent social and interpersonal skills
Ability to prioritize and strategize in a dynamic, fast-paced environment while balancing client requests, technical hurdles, and competing priorities/deadlines

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Health care concierge
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Free concert tickets
Generous paid time off, including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match