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Director, XR Implementation – EMEA
Ticketmaster. Own the end-to-end implementation strategy for all XR deployments across EMEA .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading enterprise software implementations with a focus on project management, stakeholder engagement, and operational readiness for international market expansion. Proficient in developing implementation strategies, managing risks, and ensuring quality assurance across complex projects.
Highest-signal resume keywords
Enterprise Software ImplementationProject ManagementStakeholder ManagementCross-Functional Team LeadershipAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation StrategyRisk AssessmentResource ManagementImplementation KPIsAPI IntegrationsProject DeliveryOperational EfficiencyGovernance StandardsTicketmaster Sport XRMarket Expansion
Soft Skills
Communication SkillsOrganizational SkillsInfluencing SkillsProblem SolvingAdaptability
Certifications & Qualifications
Prince2PMP
Industry Keywords
Sports TicketingLive EntertainmentClient Stakeholder ManagementInternational MarketsCommercial Awareness
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the end-to-end implementation strategy for all XR deployments across EMEA
- Lead complex client implementations from project initiation through successful go-live
- Develop implementation plans, timelines, risk assessments and resource requirements
- Ensure consistent implementation standards, governance and quality assurance across projects
- Act as executive sponsor during critical implementation milestones
- Lead operational readiness for expansion into new countries and territories
- Coordinate with Legal, Finance, Product and Engineering on local market readiness
- Identify country-specific operational, regulatory and ticketing requirements
- Develop scalable implementation playbooks for future market expansion
- Serve as the primary operational lead during implementation projects
- Build relationships with senior client stakeholders and manage expectations, risks and communications
- Ensure clients adopt Ticketmaster best practice
- Partner with Product, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, and Global Support & Operations
- Continuously improve implementation methodologies, governance and documentation
- Develop implementation KPIs and reporting
- Identify automation and operational efficiency opportunities
- Forecast resource requirements and prioritise the implementation pipeline
- Escalate risks and recommend mitigation plans
- Support recruitment and development as the implementation function grows
- Partner with Sales and Client Account Management on meetings, demonstrations, RFP responses and solution presentations
- Shape implementation scope, timelines, resource assumptions and delivery approach for new opportunities
- Advise on implementation complexity, dependencies, risks and mitigation during solution design and negotiations
- Translate client requirements into coordinated delivery plans
- Lead implementation governance and client communications through launch readiness
- Support client adoption and confidence at launch
- Deliver successful on-time XR implementations, high go-live quality, platform stability and agreed operational OKRs
Requirements
What you’ll need- Significant experience delivering enterprise software implementations
- Strong project and programme management skills
- Experience leading cross-functional delivery teams
- Excellent stakeholder management skills
- Proven ability to influence senior internal and external stakeholders
- Strong organisational skills with the ability to manage multiple complex projects simultaneously
- Excellent written and verbal communication skills
- Experience managing project risks and dependencies
- Ability to travel across EMEA when required
- Experience implementing Ticketmaster Sport XR (desirable)
- Knowledge of Ticketmaster Sport products (desirable)
- Experience within sports ticketing or live entertainment (desirable)
- Experience expanding technology platforms into international markets (desirable)
- Understanding of API integrations and third-party systems (desirable)
- Knowledge of Agile project delivery methodologies (desirable)
- Prince2, PMP or equivalent project management qualification (desirable)
- Strategic thinking
- Customer focus
- Project leadership
- Commercial awareness
- Decision making
- Collaboration
- Problem solving
- Influencing skills
- Adaptability
- Accountability
Benefits
Comp & perks- Inclusive working environment
- Support to balance work and homelife
- Professional and personal development opportunities
- New experiences and learning from talented colleagues
- Equal opportunity regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities
- Human review of all hiring decisions supported by AI tools