Patient Services Representative – II

Tidelands Health

. Register all patients needing services and handle first-call resolutions for assigned departments .

Posted 10/28/2026part-timeMyrtle Beach • South Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, including insurance verification, appointment scheduling, and handling referrals. Exhibits strong interpersonal skills to engage with patients and ensure a positive experience while maintaining accuracy and attention to detail.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingCustomer Service ExperienceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic Information CollectionMedical Record ManagementReferral CoordinationPrior Authorization ProcessingPayment CollectionElectronic Health System Data EntryHIPAA ComplianceGood Faith Estimates DocumentationPatient Rights ExplanationProblem Solving

Soft Skills

Interpersonal CommunicationStress ManagementAttention to DetailInitiativeJudgment

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcarePatient CareCall Center ExperiencePatient Flow ManagementPatient Experience

About the role

Key responsibilities & impact

Register all patients needing services and handle first-call resolutions for assigned departments
Obtain accurate demographic, financial, and medical information
Transfer calls and make appointments as necessary
Pre-register patients for procedures and verify insurance
Assist with referrals, prior authorizations, good faith estimates, and payment collections
Engage patients throughout registration and provide a welcoming, positive experience
Assist patients with destinations and manage patient visitor flow according to hospital policy and safety guidelines
Enter registration information accurately into the electronic health system
Verify patient identity and medical record number assignment
Review and correct demographic and insurance information
Obtain signatures and complete required forms, including Medicare, HIPAA, AOB, and related notices
Explain patient rights, responsibilities, privacy notices, and financial assistance documentation
Document insurance verification, deductibles, copayments, coinsurance, and policy limitations
Obtain and document referral, authorization, and pre-certification information
Handle inbound and outbound telephone calls and direct callers appropriately
Contact patients regarding appointments, instructions, and follow-up care
Cancel and reschedule appointments
Identify and initiate referrals for specialist appointments, procedures, and tests
Organize, expedite, and follow up on patient-care paperwork
Schedule provider appointments and communicate instructions
Perform administrative support duties, including sorting and distributing mail

Requirements

What you’ll need

High School Diploma or equivalent
Two (2) years of related customer experience, preferably in healthcare
Experience demonstrating proficiency in scheduling OR pre-registering patients; prior call center experience may be considered
Ability to interact successfully with the public
Ability to perform effectively despite sudden deadlines and changing priorities
Ability to maintain personal composure in high stress situations
High level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
High degree of accuracy and meticulous attention to detail
Ability to use initiative and judgment and identify, analyze and solve problems
Light physical demand

Benefits

Comp & perks

Part-time PRN employment
Day shift with an 8-hour shift
Equal employment opportunity commitment