Operations Analyst

Tiendamia

. Map operational processes and identify automation opportunities across order management, procurement, logistics, and CX .

Posted 10/30/2026contractRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational process mapping, automation using AI tools, and data analysis to drive decision-making. Proficient in SQL and experienced in cross-border e-commerce environments, with strong capabilities in KPI design and monitoring.

Highest-signal resume keywords

Strong SQL SkillsPractical AI ExperienceDatabase FundamentalsCross-Border E-Commerce ExperienceBI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAI ToolsDatabase FundamentalsKPI DesignData AnalysisAutomation WorkflowsETLRelational ModelSchema DesignQuery Performance

Tools & Technologies

RedashMetabaseGrafanaOMSTMSWMSPMS

Industry Keywords

OperationsE-CommerceLogisticsB2C MarketplaceCross-Border E-Commerce

Tech Stack

Tools & technologies

ETLGrafanaSQL

About the role

Key responsibilities & impact

Map operational processes and identify automation opportunities across order management, procurement, logistics, and CX
Build and maintain automated workflows using AI tools and integrations
Query operational databases to produce analysis that drives decisions, not just reports
Design and monitor KPIs for each operational phase; build alerts before humans notice the problem
Collaborate with the tech team to embed automations into production systems

Requirements

What you’ll need

2–5 years in operations, e-commerce, logistics, or a data-adjacent role
Strong SQL skills — joins, aggregations, time windows on large datasets
Practical AI experience — real automations built with LLMs or AI tools
Database fundamentals — relational model, schema design, query performance
Fluent in English and Spanish
Cross-border e-commerce or B2C marketplace experience (Amazon, Mercado Libre) preferred
Data pipeline / ETL experience nice to have
BI tools (Redash, Metabase, Grafana) nice to have
Exposure to Logistic / Marketplace management systems like OMS-TMS-WMS-PMS nice to have
Engineering or quantitative background (CS, Industrial Eng., Systems Eng.) preferred

Benefits

Comp & perks

Direct access to operational data (full read on our data warehouse)
A team actively building the AI-augmented ops model
Ownership: if you build it, you own it.
Opportunity to grow and thrive in an inclusive environment