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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong focus on fraud prevention and resolution measures. Proficient in GSM network structure, signalling protocols, and international communication quality assurance.
Highest-signal resume keywords
GSM Network StructureSignalling Protocol Monitoring ToolsFraud Prevention Domain KnowledgeNetwork KPI AnalysisBachelor’s Or Master’s Degree In Computer Science
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowsSMS FlowsIP Network PrinciplesTrace AnalysisStatistics AnalysisQuality Of Service (QoS)
Soft Skills
Good Written And Spoken EnglishCustomer Communication
Tools & Technologies
Protocol AnalysersFraud Detection Tools
Industry Keywords
TelecomWholesale Telecom BusinessInternational Communications
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Ensure reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events generated by internal fraud detection, QoS, and other tools
- Identify root causes and determine resolution measures
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to resolve complaints in accordance with SLAs
- Work with the Telecom Team on a project for BICS, part of Proximus Global
- Support the quality, reliability, performance, and security of international communications
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 1+ year of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM network structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stack
- Knowledge of voice call and SMS flows
- Knowledge of IP network working principles
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis
- Knowledge of network KPIs and analysis of statistics and reports
- Good written and spoken English
- Willingness to travel internationally as required
- Must pass a background check as a final candidate
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunities to create the future of a growing, fast-developing sector
- Learning and development through continuous curiosity, unlearning, and relearning
- Diversity, equity, and inclusion-focused workplace