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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1 network support for voice and mobile services, with a strong focus on fraud prevention and resolution within the telecom industry. Proficient in GSM network structure, signalling protocols, and network performance analysis.
Highest-signal resume keywords
GSM Network Structure KnowledgeSignalling Protocol Monitoring Tools ExperienceFraud Prevention Domain ExpertiseNetwork KPI AnalysisBachelor’s Or Master’s Degree In Computer Science
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GSM Network StructureSignalling In GSM NetworksMTP ProtocolISUP/SIP ProtocolSCCP ProtocolTCAP ProtocolVoice Call FlowsSMS FlowsIP Network PrinciplesFraud Detection Systems
Soft Skills
Good Written And Spoken EnglishCustomer CommunicationProblem Solving
Tools & Technologies
QoS ToolsProtocol AnalysersTrace Analysis Tools
Industry Keywords
TelecomWholesale Telecom BusinessFraud PreventionNetwork SupportAgile Development Process
About the role
Key responsibilities & impact- Provide L1 network support activities for voice and mobile services 24x7
- Ensure reactive repair activities with customers, suppliers, and third parties worldwide
- Monitor and investigate fraud events using internal fraud detection systems, QoS tools, and other tools
- Identify root causes and take decisions and resolution measures
- Define and implement improvements in fraud prevention services delivered to BICS customers
- Communicate with customers and suppliers to guarantee complaint resolution while respecting SLAs
- Work on a project for BICS, part of Proximus Global
- Collaborate and learn within an agile end-to-end development process
Requirements
What you’ll need- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 1+ year of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM network structure
- Knowledge of signalling in GSM networks
- Knowledge of MTP, ISUP/SIP, SCCP, and TCAP protocol stacks
- Knowledge of voice call/SMS flows and IP network principles
- Knowledge of the fraud prevention domain and wholesale telecom business is an asset
- Experience with signalling protocol monitoring tools, protocol analysers, and trace analysis
- Knowledge of network KPIs and analysis of statistics and reports
- Good written and spoken English
- Willingness to travel internationally as required
- Background check required for final candidates
Benefits
Comp & perks- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible hybrid work model
- Opportunities to create the future of a growing, fast-developing sector
- Learning and development through continuous unlearning and relearning
- Agile end-to-end development process
- Diversity, equity, and inclusion-focused workplace